ANGELA MARSHALL
North Chesterfield
Summary
Dynamic and results-oriented professional with extensive expertise in customer service, skilled in prioritizing tasks and effectively multitasking. Goal-driven team player thriving in high-pressure environments, consistently delivering exceptional service while navigating challenging situations with professionalism. Proven ability to foster positive relationships and enhance customer satisfaction through proactive problem-solving and effective communication. Knowledgeable in Encompass, Byte, and Byte Pro systems, with a solid understanding of various loan products including VA, FHA, Conventional, Virginia Housing, Jumbo Loans, and shelf-type products. Committed to continuous improvement and team success in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Sr. Loan Processor
TowneBank Mortgage/ Village Bank Mortgage
05.2012 - Current
- Applied knowledge of guidelines to processing loans
- Developed knowledge of all government products and applied guidelines accordingly.
- Dealing with customers to help them through the process and what was needed for them to achieve homeownership.
- Worked with Loan Officer’s to assist them with customer’s needs.
- Followed compliance guidelines, state and federal.
- Order all services needed for each loan. Appraisals, Flood Insurance, credit updates, title work and homeowners’ insurance.
- Assist other departments when help is needed.
Sr. Loan Processor
Liberty Mortgage Corporation
05.2008 - 05.2012
- Worked as a broker and processed loans to send to investors
- Helped customers with paperwork that was needed to purchase or refinance a home
- Guided customers through the process on what to expect and what is needed
- Applied knowledge to each product type
- Worked with Realtors, Loan officers, and settlement agents to coordinate closings.
- Meet deadlines with each closing date
Account Manager
Bear Stearns Residential Mortgage Corp. DBA Encore Credit.
11.2006 - 10.2007
- Work professional to manage loans for brokers.
- Review all credit documentation for accuracy
- Capable of handling deadlines and high volume
- Worked in a team driven environment
- Responsible for projected loans closing
- Review loans for investor guidelines and fraud protection
Education
High School Diploma -
Prince George High School
Prince George, VADiploma - ASL/Sign Language
John Tyler Community College
Skills
- Detail-oriented organization
- Skilled in multitasking
- Effective communication skills in person and over the phone
- Proficient in computer applications
- Loan processing proficiency
- Team collaboration strengths
- Adaptability to change
- Documentation review
Timeline
Sr. Loan Processor
TowneBank Mortgage/ Village Bank Mortgage
05.2012 - Current
Sr. Loan Processor
Liberty Mortgage Corporation
05.2008 - 05.2012
Account Manager
Bear Stearns Residential Mortgage Corp. DBA Encore Credit.
11.2006 - 10.2007
High School Diploma -
Prince George High School
Diploma - ASL/Sign Language
John Tyler Community College