Summary
Overview
Work History
Education
Skills
Nominee for Magna Hospitality Manager of the Year for 2024
Interests
Timeline
Generic

Angela Moore

Alexander

Summary

Dynamic hospitality professional with a proven track record at Magna Hospitality, excelling in innovation management and team leadership. Spearheaded process improvements that enhanced operational efficiency and drove revenue growth. Recognized for exceptional communication skills and a commitment to fostering teamwork, resulting in elevated guest satisfaction and employee engagement.

Overview

32
32
years of professional experience

Work History

Assistant FOM/Task Force Manager

Magna Hospitality/Hyatt Centric Hotel
01.2022 - Current
  • Championed process improvements that led to increased efficiency in task force operations within the organization.
  • Monitored industry trends to keep the task force well-informed about innovations relevant to their work.
  • Contributed significantly towards business growth by driving revenue and guest service scores.
  • Managed budgets and resources effectively, ensuring optimal utilization for maximum results.
  • Fostered a positive work environment by promoting teamwork, open communication, and professional development.
  • Coordinated training programs to enhance skill sets to improve overall team capabilities.
  • Evaluated team progress regularly, adjusting strategies as needed to stay on track towards objectives.
  • Scheduling and budgeting for front desk.
  • Effectively rolled out new systems for training and optimizing revenue.
  • Fills in for Director of Housekeeping when needed.


Banquet Coordinator/Sales Manager

The Chart Hous
06.2021 - 08.2022
  • Directed and managed banquet functions for up to 400 people event.
  • Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
  • Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
  • Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.

Director of Rooms, AR, AP, GM, AGM

Multiple Jos
09.1993 - 06.2021
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Optimized inventory management to maximize revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies.

Education

Business Aministration

Ferrum College
Ferrum, VA

Diploma - Hospitality And Travel Management

Phillips Business College
Lynchburg, VA
08-1993

High School Diploma -

Randolph Henry High School
Charlotte C.H., VA
06-1989

Skills

  • Innovation management
  • Cross-functional coordination
  • Detailed number preparations
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Computer programs:
  • Excel, Word, Opera, ONQ, CA
  • Excellent communication
  • Reliability
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Decision-making
  • Team building
  • Customer service
  • Customer relations
  • Problem resolution

Nominee for Magna Hospitality Manager of the Year for 2024

Nominated for Magna Hospitality Manager of the Year.  1 of 3 nominees.  Truly and honor and biggest accomplishment of my career being as though the nomination was company wide.

Interests

  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Community Cleanup
  • Getting involved in local advocacy groups to promote positive change in the community
  • Fundraising Events
  • Volunteer Work
  • Yoga
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Assistant FOM/Task Force Manager

Magna Hospitality/Hyatt Centric Hotel
01.2022 - Current

Banquet Coordinator/Sales Manager

The Chart Hous
06.2021 - 08.2022

Director of Rooms, AR, AP, GM, AGM

Multiple Jos
09.1993 - 06.2021

Business Aministration

Ferrum College

Diploma - Hospitality And Travel Management

Phillips Business College

High School Diploma -

Randolph Henry High School

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Angela Moore