Angela Pless
Bristol
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, issue resolution methods for Benefit cases. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
21
21
years of professional experience
Work History
BPS II
Bristol Virgina Dept Of Social Services
03.2023 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding Snap and Medicaid benefits through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Handled clients inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Confirmed appointments, communicated with clients, and updated client records.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Direct Care Worker
Mother
09.2022 - Current
- Assisted Mother with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support Mothers nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented medications in medical records
- Remained alert to problems or health issues and competently responded.
- Scheduled and accompanied to medical appointments.
Office Assistant
Mitchell Flooring
04.2018 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
Direct Care Professional
Private Duty Home Care
12.2008 - 01.2017
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Program Manager
Rehabilitaion Support Sevices
05.2002 - 09.2008
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Planned and implemented Event Planner for Social Gatherings (Sock Hops, Luau, 80s Party, Open House for several program houses and many more events).
- Internal Auditing for many programs in the agency.
Education
GED -
Roosevelt High School
Hyde Park, NY06.1989
Skills
- Technical Support
- Minute Taking
- Order Processing
- Client Intakes
- Large Caseloads
- Client Engagement
- Client Interactions
- Conflict Mediation
- Eligibility Requirements
Accomplishments
- Collaborated with team of 4 in the development of Social Activities, Agency Parties, BBQ's, Etc
- Achieved Goals by completing the necessary work with accuracy and efficiency.
- Supervised team of 8 staff members.
Timeline
BPS II
Bristol Virgina Dept Of Social Services
03.2023 - Current
Direct Care Worker
Mother
09.2022 - Current
Office Assistant
Mitchell Flooring
04.2018 - 09.2022
Direct Care Professional
Private Duty Home Care
12.2008 - 01.2017
Program Manager
Rehabilitaion Support Sevices
05.2002 - 09.2008
GED -
Roosevelt High School
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