Angela Robinette
Poquoson
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
4
4
years of professional experience
1984
1984
years of post-secondary education
Work History
Crew Trainer
McDonald’s
Poquoson
09.2025 - Current
- Trained new crew members on operational procedures and customer service standards.
- Facilitated skill development workshops to enhance team performance and efficiency.
- Monitored adherence to safety protocols during training sessions and daily operations.
- Promoted a positive work environment by encouraging teamwork and collaboration among crew members.
- Delivered constructive feedback to crew members to enhance skills and job performance.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Instructed new team members on correct procedures for operations.
BOPIC
Bjs Wholesales Club
Burlington
12.2023 - 12.2024
- Implemented performance evaluation processes to enhance employee productivity and development.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Returns Processor
Amazon
Ashland
12.2021 - 05.2023
- Processed return requests efficiently, ensuring compliance with company policies and procedures.
- Verified returned items against original orders, facilitating accurate inventory management.
- Collaborated with shipping teams to ensure timely processing of returned products.
- Maintained accurate records of returned items in the database for inventory tracking.
- Performed quality control checks on returned products to identify damages or defects.
- Documented return processing steps, enhancing reporting and documentation accuracy.
- Conducted thorough inspections of returned merchandise to assess product condition.
- Utilized data entry skills to update return records promptly and accurately.
- Identified trends in product returns, providing feedback to improve product quality.
- Supported inventory management efforts by reconciling returned items with stock levels.
- Inspected returned items to identify damage or defects, documenting information in database.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
Education
Eastern Alamance High School
Mebane, NCSome College (No Degree) - Exercise And Sport Science
University of North Carolina At Greensboro
Greensboro, NCSkills
- Employee training
- Safety monitoring
- Performance evaluation
- Customer service
Timeline
Crew Trainer
McDonald’s
09.2025 - Current
BOPIC
Bjs Wholesales Club
12.2023 - 12.2024
Returns Processor
Amazon
12.2021 - 05.2023
Eastern Alamance High School
Some College (No Degree) - Exercise And Sport Science
University of North Carolina At Greensboro