Angela Walters
Onley
Summary
Detail-oriented professional with a strong background in inventory management and vendor communication. Proven ability to enhance customer satisfaction and streamline operations through effective teamwork and adherence to safety guidelines.
Overview
10
10
years of professional experience
Work History
DSD Receiver
Food Lion
Onley
01.2024 - Current
- Maintained an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly, and accurate service.
- Demonstrated and executed proper vendor receiving policies; worked with vendors to resolve errors and policy violations.
- Ensured timely promotions, accurate DSD plan-o-grams, and managed cigarette carton stocking and rotation.
- Accounted for daily and weekly DSD tickets, verified invoices, handled reclaims and damages.
- Followed Food Safety and Workplace Safety guidelines and procedures.
- Worked with Assistant Store Manager on promotions and merchandising; courteous and helpful to other associates.
- Utilized company tools like Average Cost Inventory System (ACIS) and ordering (CAO).
Hostess
The Island house restaurant
Wachapreague
06.2015 - Current
- Welcome guests in a warm and friendly manner
- Ascertains their dining needs.
- Seats guests and manage the seating chart
- Answered and directed phone calls as needed
- Monitors restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
- Monitored training of new employees
Customer Service Leader-Office
Food Lion
Onley
02.2019 - 09.2022
- Oversee and provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards.
- I was responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual.
- Monitored training of new employees and assisting the front-end department in maximizing sales through excellent customer service.
- Ensure store office functions are completed accurately and on time using accounting packets
Education
High school diploma or GED -
Arcadia High School
Oak Hall, VASome College (No Degree) - General Studies
Eastern Shore Community College
Melfa, VASkills
- Restaurant Experience
- Host/Hostess
- Front Desk
- Cash Handling
- Guest Services
- Food Preparation
- Retail Sales
- Cashiering
- Food Service
- Organizational Skills
- Computer Skills
- POS
- Upselling
- Cleaning Experience
- Kitchen Experience
- Merchandising
- Communication Skills
- Busser
- Serving Experience
- Vendor communication
- Inventory management
- Invoice verification
- DSD compliance
- Customer relationship management
- Food safety protocols
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Stock rotation
- Pallet jack operation
- Receiving procedures
- Data entry
- Relationship building
- Teamwork and cooperation
- Task prioritization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
DSD Receiver
Food Lion
01.2024 - Current
Customer Service Leader-Office
Food Lion
02.2019 - 09.2022
Hostess
The Island house restaurant
06.2015 - Current
High school diploma or GED -
Arcadia High School
Some College (No Degree) - General Studies
Eastern Shore Community College