Angela Gomez
Woodbridge
Summary
Patient Care Specialist at Quality DME bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Language
Work History
Team Crew Member
McDonalds
03.2019 - 12.2020
- Greeted customers at drive-thru and took food orders.
- Worked with the rest of my co-workers to rapidly provide customers with their food.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction whenever possible.
- Operated register to process payments and collect cash payment for order totals.
- 40 hrs/week.
Package Handler
Amazon
06.2021 - 04.2022
- My duties were to scan the boxes, unbox, and count the items inside after I put all the items in a tote, and I would send the tote up to stow. I learned how to work at a fast pace.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- 36-47 hrs/week.
Warehouse Specialist
Quality DME
07.2022 - 05.2025
- Helped keep inventory accurate by overseeing daily cycle counts, according to the printed packing slip.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
- Created and printed shipping labels.
- 40 hrs/week
Patient Care Specialist
Quality DME
06.2025 - Current
- Handled high-volume incoming calls, assisting patients with supply inquiries and account updates.
- Communicate with patients to create or verify their orders.
- Utilized insurance portals to verify, update, and track patient benefits and coverage information.
- Communicate directly with insurance companies to obtain and confirm patient eligibility and authorizations.
- Update patient records accurately in internal systems, and ensure compliance with HIPAA and company protocols.
- Use Microsoft Excel to organize, track, and report on patient data and supply requests.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2020
Skills
- Communication
- Problem-solving
- Time management
- Multitasking Abilities
- Willingness to learn
- Teamwork and collaboration
- Active listening
- Appointment scheduling
- Call management
- Data entry
- Customer relations
- Microsoft Excel
- Computer proficiency
Timeline
Patient Care Specialist
Quality DME
06.2025 - Current
Warehouse Specialist
Quality DME
07.2022 - 05.2025
Package Handler
Amazon
06.2021 - 04.2022
Team Crew Member
McDonalds
03.2019 - 12.2020
High School Diploma -
Mount Vernon High School
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