Angeles Cirino Delgado
South Chesterfield
Summary
Experienced with automotive sales and customer engagement, consistently delivering high-quality service and building lasting client relationships. Utilizes effective sales techniques and product expertise to meet and exceed targets. Track record of strong negotiation skills and team collaboration, driving revenue and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Automotive Sales Professional
Haley Toyota of Richmond
09.2023 - Current
- Maintained a consistent pipeline of new prospects through networking efforts within the local community.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Developed innovative marketing strategies to increase brand visibility and generate leads for the dealership.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
Automotive Sales/BDC Agent
CMA Colonial Hyundai
05.2021 - 07.2023
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Communicated industry news and trends to management and dealership employees.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
- Researched and stayed current in consumer and industry trends.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
Waitress
Jalapenos Mexican Restaraunt
02.2019 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Thomas Dale
Chesterfield, VA06-2021
Skills
- Strong negotiation skills
- Adaptability to change
- Data-driven decision making
- Target achievement
- Professional appearance
- Sales process optimization
- Sales strategy development
- Market research analysis
- Cold calling
- Upselling and cross selling
- CRM software usage
- Follow-up strategies
- Vehicle appraisal
- Trade-in evaluation
- Deal structuring
- Lead generation proficiency
- Warranty sales
- Friendly and enthusiastic
- Negotiations strength
- Competitive
- Goal oriented
- Team collaboration
- Verbal and written communication
- Relationship building
- Sales conversion
- Customer relationship management
- Follow-up skills
- Schedule management
- Lead follow up
- Sales and marketing
- Sales strategies
- Email and telephone etiquette
- Building rapport
- Professional demeanor
- Upselling strategies
- Persuasive communication style
- Sales closing
- Persuasion techniques
- Conflict mediation
- Product demonstrations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Sales Professional
Haley Toyota of Richmond
09.2023 - Current
Automotive Sales/BDC Agent
CMA Colonial Hyundai
05.2021 - 07.2023
Waitress
Jalapenos Mexican Restaraunt
02.2019 - 03.2021
High School Diploma -
Thomas Dale
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