Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelica Cortez

Norfolk

Summary


Professional with experience ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety. Reliable team player known for adapting to changing needs and consistently delivering results. Known for attention to detail, strong organizational skills, and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
06.2025 - Current
  • Supervised daily operations to ensure compliance with company standards and policies.
  • Trained new team members on safety protocols and operational procedures.
  • Monitored inventory levels, coordinating restocking efforts to maintain optimal supply.
  • Implemented workflow improvements to enhance efficiency in service delivery.
  • Resolved customer complaints promptly, fostering a positive dining experience.
  • Collaborated with management to develop staff schedules aligning with business needs.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Sterile Processing Technician

LifeNet Health
02.2023 - Current
  • Learned sterilization techniques to ensure compliance with safety standards.
  • Assisted in decontaminating surgical instruments and equipment following established protocols.
  • Supported inventory management by organizing and maintaining sterile supplies.
  • Operated sterilization equipment, adhering to manufacturer guidelines for optimal performance.
  • Monitored and documented sterilization cycles to maintain quality assurance records.
  • Adapted quickly to changing workflows and priorities within the sterile processing department.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.

Store Manager

McDonald's
01.2019 - 06.2025
  • Led daily store operations, ensuring optimal inventory management and customer service standards.
  • Trained and mentored team members to enhance performance and productivity.
  • Developed schedules that maximized staff efficiency while meeting business needs.
  • Implemented visual merchandising strategies to elevate store presentation and appeal.
  • Conducted regular audits of inventory processes to minimize discrepancies and loss.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Bachelor of Science - Accounting

University of The Assumption
City Of San Fernando, Pampanga, PHP
05-2000

Skills

  • Steam sterilization
  • Decontaminating surgical instruments
  • Decontamination procedures
  • Ordering supplies
  • Cash handling
  • Decision-making
  • Inventory controls
  • Continuous improvement

Certification


  • Certified , CRCST

Timeline

Shift Manager

McDonald's
06.2025 - Current

Sterile Processing Technician

LifeNet Health
02.2023 - Current

Store Manager

McDonald's
01.2019 - 06.2025

Bachelor of Science - Accounting

University of The Assumption

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Angelica Cortez