Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANGELICA PALACIO

Richmond

Summary

Dynamic professional with experience at LATAM Airlines, excelling in flight coordination and passenger assistance. Proven ability to manage order processes and ensure safety protocols while maintaining a high level of customer service. Skilled in food preparation and menu presentation, consistently enhancing guest experiences and operational efficiency. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

2
2
years of professional experience

Work History

Server

Service Excellence
Richmond
12.2024 - Current
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Presented menus and answered questions regarding items.
  • Responded to ad hoc cleaning duties at end of shift.

Passenger Service Agent

LATAM Airlines
Bogota
03.2023 - 07.2024
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Managed gate, ramp and cabin services for each flight.
  • Oversaw employee work schedules and delegated daily assignments.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
  • Printed itineraries and tickets for passengers each day.
  • Weighed luggage and collected fees for excess baggage.
  • Ensured all safety protocols were followed during the check-in process.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.

Education

ACADEMIA DE FORMACION AEREA
COLOMBIA
09-2014

Skills

  • Order management
  • Menu presentation
  • Food preparation
  • Safety protocols
  • Passenger assistance
  • Flight coordination

Languages

English
Elementary
Spanish
Professional

Timeline

Server

Service Excellence
12.2024 - Current

Passenger Service Agent

LATAM Airlines
03.2023 - 07.2024

ACADEMIA DE FORMACION AEREA
ANGELICA PALACIO