ANGELICIA BOBO
Virginia Beach
Summary
Highly skilled Service Specialist with background in customer support and service management. Demonstrate strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments.
Overview
13
13
years of professional experience
Work History
Remote Customer Service Rep
Cox Automotive
Chattanooga
03.2018 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Negotiated payment arrangements with customers to ensure timely payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customer accounts.
- Process trouble and outage orders
Computer Service Specialist
Geico
Houston
03.2016 - 04.2019
- Resolved user inquiries via phone, email, and ticketing systems efficiently.
- Provided technical support for hardware and software issues across various platforms.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
IT Support Specialist
Raytheon Technologies
Arlington
04.2014 - 04.2016
- Delivered customized services to large enterprises and corporate accounts.
- Managed full life-cycle of information technology projects from scheduling to final reporting.
- Provided installation overviews and site-specific information to customers.
- Troubleshot device-specific issues, network performance, and internet connectivity problems.
- Identified and resolved printer, scanner, and networking hardware issues.
- Conducted troubleshooting to support end-user technical issues effectively.
- Maintained accurate inventory of equipment for availability of replacement parts.
- Installed and supported desktop software titles and add-ons.
Customer Service Representative Team Lead
AT&T Wireless
Virginia Beach
02.2012 - 07.2014
- Provided technical support for hardware and software issues to clients.
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
Education
Bachelor of Arts - Information Technology
Old Dominion University
Norfolk, VA06-2015
Skills
- Customer Service and Collaboration skills
- Interpersonal skills
- Organizing and prioritizing skills
- Problem-solving abilities
- Meeting management
- Time management skills
- Computer Proficiency
- Adaptability and Flexibility skills
- Commercial awareness skills
Timeline
Remote Customer Service Rep
Cox Automotive
03.2018 - 03.2025
Computer Service Specialist
Geico
03.2016 - 04.2019
IT Support Specialist
Raytheon Technologies
04.2014 - 04.2016
Customer Service Representative Team Lead
AT&T Wireless
02.2012 - 07.2014
Bachelor of Arts - Information Technology
Old Dominion University
Similar Profiles
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Adam GreeneAdam Greene
Sr. Dealer Solutions Consultant at Cox AutomotiveSr. Dealer Solutions Consultant at Cox Automotive
Chad WrenChad Wren
Team Leader at Cox AutomotiveTeam Leader at Cox Automotive
Kirsten McAleerKirsten McAleer
Title Specialist at Cox AutomotiveTitle Specialist at Cox Automotive
Gavin LavelyGavin Lavely
Surfing Instructor at 17th Street Surf ShopSurfing Instructor at 17th Street Surf Shop