Angie Embry
Cana
Summary
Experienced store manager with a proven track record of driving operational excellence and fostering team development over 25 years.
Overview
19
19
years of professional experience
Work History
Store Manager
Petsense by Tractor Supply
01.2008 - 01.2023
- Managed daily operations and workflow for retail pet supply store.
- Conducted performance evaluations to support employee development and training initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Goodwill Industries Of The Valleys
Galax
07.2004 - 09.2008
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
Wal-Mart
Galax
07.2004 - 06.2008
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking of merchandise.
- Assisted in maintaining store appearance and merchandising standards.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
Funeral Education
Stratford Career Institute
Washington, DC05-2003
Associate of Arts -
Surry Community College
Dobson, NC05-1989
Skills
- Strategic thinking
- Creative problem-solving
- Market research
- Hiring and staffing decisions
- Social media management
- Data analysis
- Cash reconciliation
- Payroll management
- Budget management
- Communication
- P&L reports
- Time management
- Team performances and reviews
- Organization skills
- Strong verbal and written skills
- POS systems
Awards
- Shrink and profit award
- Accident-free work zone
- $2 Million sales award
- Manager of the district award
- Highest sales volume in the district
- Inventory control award
- Top salon comp sales
- 16 other awards not listed
Timeline
Store Manager
Petsense by Tractor Supply
01.2008 - 01.2023
Store Manager
Goodwill Industries Of The Valleys
07.2004 - 09.2008
Assistant Store Manager
Wal-Mart
07.2004 - 06.2008
Funeral Education
Stratford Career Institute
Associate of Arts -
Surry Community College
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