Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Losey

Summary

Dynamic Benefits Analyst with extensive experience at PERFORMANCE FOOD GROUP, INC, excelling in leave administration and compliance management. Proven track record in enhancing HR processes and training teams, leveraging strong organizational skills and advanced Excel capabilities to drive efficiency and accuracy in benefits administration for over 40,000 associates.

Overview

21
21
years of professional experience

Work History

Benefits Analyst: Team Lead Leave Administration

PERFORMANCE FOOD GROUP, INC
11.2022 - Current
  • Support HR Team with guidance and education around nuances of Leave process.
  • Support Vendor servicing Leave Administration with system issues, file processing, and data updates.
  • Conduct Leave Administration Process Training to HR Team across all locations supporting 40k+ associates.
  • Liaison between Vendor, HR Team, and associates for resolution of complex leave situations.
  • Tracking Benefits and Benefits Billing.
  • Manage Payroll processing of STD, Parental and PTO on approved claims for 500+ associates Biweekly.

HR Specialist III – Contract position with Amazon – Leave Management

US TECH SOLUTIONS, INC
11.2021 - 10.2022
  • Ensure compliance with standard work, within federal and statutory regulations and company policy.
  • Initiate and respond to inquiries about leave and disability claims, benefits and options available to employees.
  • Maintain confidential employee leave of absence and medical accommodation records to ensure accurate, timely information and documentation provided to employees and stakeholders.
  • Perform standard case management actions including, but not limited to, documentation review and processing decisions.
  • Effective communication with internal partners, external stakeholders and internal employees.
  • Supported onboarding new team members by sharing knowledge, experience and high standards in 1:1 and group settings.
  • Work in a fast paced environment, effectively overcoming the challenge of frequently changing regulations, requirements and processes.

Benefits Specialist

Pike Enterprises
Mount Airy
03.2020 - 10.2021
  • Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, and 401(k).
  • Maintain employee benefits filing systems and ensure benefits changes are entered appropriately in payroll system for payroll deduction.
  • Assist employees with health, dental, life and other related benefit claims.
  • Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs.
  • Resolve administrative problems with the carrier representatives.
  • Highly proficient in Microsoft Word; advanced Excel skills, including VLookup and pivot tables; Outlook, Windows, the Internet, and other relevant software; ability to adjust to new and changing computer systems and to operate standard office equipment.
  • Strong organizational skills; able to organize and prioritize workflow; ability to manage multiple activities and projects, often with competing deadlines, and follow up on projects through completion, with exceptional attention to detail.
  • Strong interpersonal skills; professional demeanor with a commitment to diversity and equality.
  • Ability to work independently as well as in a team environment.

HR Representative – Benefits – Leave Management

Volvo Group North America
Greensboro
11.2016 - 08.2019
  • Effectively interpret and coordinate benefits based on union contract and non-union businesses.
  • Manage inbound and outbound document processing for LTD and STD.
  • Perform data entry in SAP for Accident & Sickness, Basic Sick/Salary Continuation, Workers Compensation, and Long Term Disability.
  • Effectively work with Payroll to ensure accurate and timely pay of benefits.
  • Manage situations of urgency with efficiency and accuracy.
  • Create and manipulate queries to meet the needs of the team, HRBP’s, and aid in auditing needs.
  • Consults with employees, managers, HRBP, team, 3rd Party Vendors and Payroll to answer questions and efficiently administer benefit programs.
  • Effectively manage daily and weekly case load to meet the needs of the employees and the business.

Child and Parent Caregiver

STAY AT HOME MOM
Winston-Salem
08.2012 - 11.2016

Corporate Benefits Analyst I

B/E AEROSPACE
Winston-Salem
09.2010 - 08.2012
  • Administered 401k plans.
  • Developed, promoted and maintained domestic and international Health and Wellness Programs (BE WELL).
  • Assisted employees with Medical, Dental, Vision and Flexible Spending Accounts.
  • Vendor liaison responsible for ensuring satisfactory customer service and validation of accurate billing.
  • Responsible for HRIS and analytics of Benefits Plans.
  • Facilitated and coordinated monthly meetings with HR groups internationally for training and information sharing.
  • Worked directly with Payroll to validate accurate deduction of Benefits contributions.
  • Promoted from Corporate Benefits Administrator in February 2012.

Human Resources Specialist III

Citigroup
McLeansville
07.2004 - 08.2010
  • Created queries for reporting and data analytics, utilizing HRIS, Excel formulas and Access, for the Business and Human Resources.
  • Assist employees, business, and HR Team with solutions to improve efficiencies.
  • Facilitated quarterly audits to maintain data integrity and compliance, along with analytics of best practices to ensure efficiency.
  • Oversaw Wellness Program initiatives and Fitness Center practices.
  • Validated and monitored the Affirmative Action Program.
  • Responsible for the onboarding of new employees and conducted New Hire Orientation.
  • Maintained employee data in PeopleSoft for accuracy and reporting.
  • Assisted all levels of staff with questions regarding payroll, benefits, and other HR related needs.
  • Responsible for annual reporting to the State of NC for Economic Development Incentive Plan.
  • Project Manager overseeing HR transition to paperless environment.

Education

Bachelors of Social Work -

University of North Carolina at Greensboro
Greensboro, NC
01.2003

Study Abroad -

UNIVERSITY OF STRATHCLYDE
Glasgow, Scotland
07-2002

Associates Degree - Pre-Speech & Communications

Guilford technical college
Jamestown, NC
01.2000

Skills

  • 401k administration
  • Leave administration
  • Compliance management
  • Case management
  • Project management
  • Effective communication
  • Organizational skills
  • Attention to detail
  • Problem solving
  • Interpersonal skills
  • Benefits administration
  • Microsoft Excel
  • Relationship building
  • Policy interpretation
  • Benefits interpretation
  • HRIS systems
  • Health & Wellness Programs
  • Medical/Dental/Vision/Flexible Spending Accounts
  • Leave Management for Union and Non-Union businesses
  • Leadership skills
  • Project Management
  • SAP
  • Ceridian
  • PeopleSoft
  • Oracle
  • Ultipro
  • UKG Pro
  • PlanSource
  • Salesforce
  • Remedy
  • Service Now case management systems

Timeline

Benefits Analyst: Team Lead Leave Administration

PERFORMANCE FOOD GROUP, INC
11.2022 - Current

HR Specialist III – Contract position with Amazon – Leave Management

US TECH SOLUTIONS, INC
11.2021 - 10.2022

Benefits Specialist

Pike Enterprises
03.2020 - 10.2021

HR Representative – Benefits – Leave Management

Volvo Group North America
11.2016 - 08.2019

Child and Parent Caregiver

STAY AT HOME MOM
08.2012 - 11.2016

Corporate Benefits Analyst I

B/E AEROSPACE
09.2010 - 08.2012

Human Resources Specialist III

Citigroup
07.2004 - 08.2010

Bachelors of Social Work -

University of North Carolina at Greensboro

Study Abroad -

UNIVERSITY OF STRATHCLYDE

Associates Degree - Pre-Speech & Communications

Guilford technical college

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Angela Losey