Anik Barua
Alexandria
Summary
Dynamic professional with a proven track record at The Home Depot Inc, excelling in customer service and problem-solving. Skilled in software testing with expertise in Selenium and Java, I successfully implemented strategies that enhanced customer satisfaction and streamlined inventory processes, fostering strong stakeholder relationships and improving team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pro Associate
The Home Depot Inc
08.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Process transactions through phone for contractors.
Shift Manager
Walgreens
03.2022 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sales Associate
Walgreens
05.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organizing and stocking merchandise
Education
Associate of Arts - General Studies
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Wakefield High School
Arlington, VA06-2009
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Software Testing /Quality Assurance
- Selenium
- Java
- TestNG
Certification
Certified Quality Assurance Engineer from JanBask Training Institution.
Languages
English
Bengali
Hindi
Urdu
Timeline
Pro Associate
The Home Depot Inc
08.2024 - Current
Shift Manager
Walgreens
03.2022 - 08.2024
Sales Associate
Walgreens
05.2021 - 07.2022
Associate of Arts - General Studies
Northern Virginia Community College
High School Diploma -
Wakefield High School
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