Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anita Arrington-Williams

Rocky Mount,VA

Summary

Dynamic professional with a strong work ethic and expertise in patient scheduling at Carilion Clinic. Proven ability to enhance operational efficiency and reduce turnaround times through effective communication and attention to detail. Proficient in EPIC and Microsoft Office Suite, with a commitment to exceptional customer service and team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Specialty Scheduler

Carilion Clinic
07.2024 - Current
  • Coordinated scheduling for patient appointments, ensuring optimal resource allocation and minimal wait times.
  • Communicated effectively with healthcare providers to confirm availability and address scheduling conflicts.
  • Utilized electronic health record systems to manage and update patient information accurately.
  • Assisted in prioritizing urgent cases, enhancing workflow efficiency within clinical departments.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Adapted quickly to changing schedules, demonstrating flexibility in high-pressure environments.

National Escalation Team Lead

United Healthcare
10.2012 - 03.2020
  • Led cross-functional teams to enhance operational efficiency and improve service delivery.
  • Developed training programs to increase team performance and ensure compliance with healthcare regulations.
  • Streamlined workflows by implementing process improvements, resulting in reduced turnaround times for service requests.
  • Mentored junior staff, fostering professional development and enhancing team collaboration and morale.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

High School Diploma -

Franklin County High School
Rocky Mount, VA
06-1984

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Telephone etiquette
  • Medical terminology
  • Patient scheduling
  • Microsoft Office Suite
  • Proficient in EPIC

Accomplishments

  • Achieved Service Hero Award
  • Achieved Customer Service Certificate


Certification

  • Team Lead Training - 6 months
  • Certified Customer Service, MECC - 90 days
  • Service Hero


Timeline

Specialty Scheduler

Carilion Clinic
07.2024 - Current

National Escalation Team Lead

United Healthcare
10.2012 - 03.2020

High School Diploma -

Franklin County High School

Similar Profiles

CREATE PROFILE
Anita Arrington-Williams