Anita Banian
HENRICO
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goal
Overview
19
19
years of professional experience
Work History
Overnight Associate
Lowes Home Improvement Stores
04.2022 - Current
- Managed overnight inventory replenishment, ensuring optimal stock levels for customer satisfaction.
- Operated pallet jacks and forklifts to efficiently transport merchandise throughout the store.
- Conducted regular quality checks on products, maintaining high standards of freshness and safety.
- Collaborated with team members to optimize workflow and enhance overall operational efficiency.
Retail Sales Associate
Kohls Department Store
11.2019 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out experiences.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Backroom Coordinator
Marshalls Department Store
04.2013 - 04.2022
- Coordinated backroom operations to ensure efficient merchandise flow and organization.
- Managed inventory levels, optimizing stock replenishment processes for timely product availability.
- Trained and mentored staff on best practices for receiving and processing incoming shipments.
- Implemented strategies to enhance backroom efficiency, reducing processing times significantly.
Customer Service Supervisor
Toys R Us
12.2006 - 06.2018
- Supervised customer service team, ensuring high-quality support and effective resolution of inquiries.
- Developed training programs for staff, enhancing knowledge of products and services.
- Implemented performance metrics, improving response times and overall customer satisfaction.
- Coordinated scheduling and workflow to optimize resource allocation during peak periods.
Administrative Assistant
MH Resource Solutions
04.2015 - 06.2017
- Managed scheduling and coordination of meetings for executive leadership team.
- Streamlined office procedures, enhancing efficiency in daily administrative tasks.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Provided comprehensive support for project management activities and documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Assistant
Virginia Physicians, Inc.
06.2011 - 04.2013
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted in scheduling appointments and managing patient flow to optimize clinic efficiency.
- Performed routine laboratory tests and ensured accurate processing of specimens.
- Collaborated with healthcare providers to enhance patient communication and service delivery.
Education
Associate of Science - Medical Assistant
ECPI University
RichmondNo Degree - Psychology
Virginia Commonwealth University
Richmond, Virginia, VASkills
Excellent communication skills
Customer Service
Problem solving
Interpersonal and People skills
Timeline
Overnight Associate
Lowes Home Improvement Stores
04.2022 - Current
Retail Sales Associate
Kohls Department Store
11.2019 - Current
Administrative Assistant
MH Resource Solutions
04.2015 - 06.2017
Backroom Coordinator
Marshalls Department Store
04.2013 - 04.2022
Medical Assistant
Virginia Physicians, Inc.
06.2011 - 04.2013
Customer Service Supervisor
Toys R Us
12.2006 - 06.2018
Associate of Science - Medical Assistant
ECPI University
No Degree - Psychology
Virginia Commonwealth University