Summary
Overview
Work History
Education
Skills
Training
Clearance
Timeline
Generic

ANITA BROWN

Fredericksburg

Summary

Information Technology Analyst with a track record of optimizing telecom services and managing budgets effectively. Proficient in WinBill administration and data analysis, providing insights that drive operational efficiency. Skilled in vendor negotiation and client relationship management, achieving substantial cost savings and enhanced service delivery.

Overview

17
17
years of professional experience

Work History

Information Technology Analyst 2

HII-MDIS/Camber
Arlington
10.2017 - Current
  • Coordinate circuit ordering and provisioning activities for field sites, ensuring effective billing management for United States Postal Service Office of Inspector General.
  • Coordinate telecommunication service ordering and disconnection requests (voice and data) from clients for deployment at field and regional sites, fulfilling USPS-OIG connectivity demands.
  • Support resolution efforts for voice and data circuit issues as well as wireless services.
  • Administer WinBill software to maintain accuracy of records related to billing and vendor management.
  • Demonstrated experience in performing reconciliations, analyzing information, identifying problems and solutions, and making recommendations for changes related to the federal budget process.
  • Demonstrated experience to conduct payroll trend analysis, payroll projections, data modeling, financial forecasting, and possessing strong analytical skills. By adminstering monthly telecom invoicing utilizing WinBill telecom expense management tool and delivering insights to leadership and budgeting.
  • Demonstrated experience to interpret and communicate budget policies, plan and coordinate services, manage resources, forecast trends, and provide expert guidance in budget justification, analytics, and integration. By evaluating audited monthly telecom invoicing, and projecting fluctations in monthly recurring charges to ensure accurate funding forecasts for each fiscal year, and collaborating with leadership and the budgeting team to implement necessary funding adjustments.
  • Demonstrated experience to effectively communicate both orally and in writing, presenting concise and well-considered suggestions to leadership and other agency personnel. By engaging with leadership and budgeting team to communicate results from audited monthly telecom invoicing via regular meetings and email updates.
  • Demonstrated experience to independently review, analyze, consolidate, and revise budget estimates, justification statements, and budget execution plans submitted by agency components. By reviewing and auditing monthly telecom invoicing and projecting monthly recurring charges to ensure precise funding forecasts for each fiscal year.
  • Advanced skill level in the use of Excel and other tools to create and maintain databases for storing and retrieving financial information efficiently, generating visual reports to understand complex financial data and trends, and utilizing AI tools for predictive analysis to uncover patterns that inform strategic decision-making.
  • Facilitate communication with OIG contacts and vendors to ensure verification of logistics and service deployment.
  • Conducted thorough research on available suppliers and services, ensuring proper packaging of information for procurement process.
  • Collaborated with CORs and technical evaluators to draft and prepare documentation for contract process submission and approval for procuring new telecom/internet services, hardware, and annual software licensing for OIG’s various divisions.
  • Engage with Local Exchange Carriers (LECS) via email and phone to obtain status, confirmation, and technical support ensuring prompt execution of service requests.

Bank Examiner Telecom Support (BETS) Telecom Support Analyst

CSRA/CSC/SRA International
Arlington
06.2011 - 10.2017
  • Supported the Federal Deposit Insurance Corporation (FDIC) through expediting the deployment of mission critical telecommunication services for connectivity between the FDIC and financial institutions.
  • Processed telecommunication requests (voice and data services) from client to be deployed at field, regional and bank sites leveraged for FDIC connectivity needs.
  • Managed BETS SharePoint site to ensure accuracy of records for billing and vendor management.
  • Coordinated with FDIC, bank contacts, and vendors to verify logistics and deployment of services.
  • Responsible for researching available suppliers and services that are mission critical to the FDIC and ensuring that the information is packaged properly for the procurement process.
  • Responsible for preparing purchase orders for submission and approval for procuring new telecom services for the FDIC's various divisions.
  • Coordinated with the Local Exchange Carriers (LECS) (via email and phone) for status/confirmation/technical assistance to ensure service requests are completed in a timely manner.
  • Managed and updated the FDIC's telecom inventory related to associated costs, account information, equipment and service location to ensure the FDIC accrue costs associated with unused services.
  • Processed disconnection requests and coordinate equipment return with vendor to ensure the FDIC does not incur unnecessary charges.
  • Responsible for disputing unwarranted charges (taxes, late fees, unreturned equipment charges).
  • Negotiated renewal of existing telecom service contracts resulting in saving the FDIC thousands of dollars annually.
  • Provided recommendations for upgrading existing DSL services to more robust broadband services.
  • Troubleshoot related issues reported by different FDIC divisions by working with the local contacts and vendors to determine the root cause of issues leading to resolution.
  • Responsible for monthly reporting (Monthly Progress, and Service Level Agreements, and Status Reports) by compiling data from various sources using Microsoft Excel to create spreadsheets for tracking purposes.
  • Created new and updated existing work instructions for BETS daily operations.

Wireless Technician

SRA International K-Force
Arlington
06.2010 - 06.2011
  • Supported the Federal Deposit Insurance Corporation (FDIC) by provide courteous customer service for end users throughout the deployment, activation and troubleshooting mobile wireless devices.
  • Provided critical support in the deployment of agency wide mobile wireless upgrade project.
  • Deployed mobile wireless devices (BlackBerry, cell phone, and MiFi) and accessories to the end users and updated the BMC Remedy asset records accordingly within the set procedures and stringent service level agreement timeframes.
  • Managed and assigned incidents and requests from the client support hotline and the group's shared email inbox.
  • Troubleshoot technical and provisioning issues impacting the end users' mobile devices.
  • Troubleshoot and assisted VIP end users with their mobile wireless needs.
  • Managed incident and request assignments within BMC Remedy.

Call Center Information Specialist

Apptis Inc
Chantilly
10.2008 - 11.2009
  • Supported the Federal Deposit Insurance Corporation (FDIC) by demonstrating customer service and communication skills in providing knowledgeable information regarding the FDIC's policy and consumer protection to callers from financial banking institutions and the general public.
  • Assisted callers by researching and providing accurate information pertaining to FDIC insurance, as well as additional information using the FDIC website and additional consumer protection resources.
  • Educated callers about the FDIC and the insurance coverage limit to ensure that their banking accounts were set up properly so they wouldn't lose any of their money in the event their bank failed.
  • Responded and directed callers to the appropriate personnel or office for additional assistance.
  • Was readily available for additional projects needed by management team (such as offer training to staff in customer service soft skills and volunteered to take calls pertaining to job opportunities with the FDIC new satellite offices).
  • Used BMC Remedy software to record and document call details for record keeping and training purposes.
  • Accurately read, understood, and carried out written instructions.
  • Provided outstanding customer service.

Education

Bachelor of Science - Information Technology Networking and Telecommunications

University of Phoenix
07.2014

Skills

  • Microsoft Office
  • BMC Remedy
  • ServiceNow
  • Cherwell
  • Internet research
  • Fast learner
  • Written communication
  • Verbal communication
  • Telecom invoicing
  • Process documentation
  • Problem solving
  • Customer support
  • Effective communication
  • Budget forecasting
  • Client relationship management
  • WinBill administration
  • Billing management
  • Telecom expense management
  • Contract documentation
  • Vendor negotiation
  • Data analysis
  • Attention to detail
  • Invoice processing
  • Audit procedures
  • Claims processing
  • Report generation
  • Decision-making
  • Dispute resolution
  • Monthly billing management
  • Analytical thinking

Training

BICSI Training: IN101: BICSI ICT Installer 1 Training, 08/19

Clearance

Moderate, 12/18

Timeline

Information Technology Analyst 2

HII-MDIS/Camber
10.2017 - Current

Bank Examiner Telecom Support (BETS) Telecom Support Analyst

CSRA/CSC/SRA International
06.2011 - 10.2017

Wireless Technician

SRA International K-Force
06.2010 - 06.2011

Call Center Information Specialist

Apptis Inc
10.2008 - 11.2009

Bachelor of Science - Information Technology Networking and Telecommunications

University of Phoenix

Similar Profiles

CREATE PROFILE
ANITA BROWN