Aniya Wilbert
Virginia Beach
Summary
Dynamic and detail-oriented professional with a proven track record at Foodlion as a Cake Decorator, excelling in advanced cake decoration and effective communication. Renowned for creating customized cakes that enhance customer satisfaction and build loyalty, while ensuring adherence to safe food handling practices.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Cake Decorator
Foodlion
09.2024 - 04.2025
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Daycare Teacher
Mini Miracle Learning Center
05.2023 - 12.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Gathered materials and resources to prepare for lessons and activities.
Customer Service Representative
Target
02.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - Medical Social Work
Norfolk State University
Norfolk, VA06-2027
High School Diploma -
Kempsville High School
Virginia Beach, VA06-2021
Skills
- Advanced cake decoration
- Safe food handling practices
- Accurate hand-eye coordination
- Custom cake consultations
- Effective communication abilities
Timeline
Cake Decorator
Foodlion
09.2024 - 04.2025
Daycare Teacher
Mini Miracle Learning Center
05.2023 - 12.2024
Customer Service Representative
Target
02.2021 - 03.2023
Associate of Science - Medical Social Work
Norfolk State University
High School Diploma -
Kempsville High School
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