Anja Blizzard

• Accurately key in 10+ customer orders per day while ensuring compliance with pricing, freight, and discount policies
• Analyze customer inquiries and account queries to identify billing discrepancies, shortages, and pricing issues
• Perform complex order research by analyzing purchase orders, invoices, shipment records, and pricing structures to identify discrepancies
• Investigate multi line order issues involving backorders, shortages, freight charges, and billing variances
• Cross reference system data, warehouse documentation, and customer records to ensure order accuracy
• Research purchase orders, invoices, credits, and reshipment's to verify accuracy and resolve concerns
• Analyze historical order activity to determine root causes of recurring discrepancies
• Resolve complex account inquiries by interpreting internal reports and validating supporting documentation
• Utilize system queries and Excel reporting tools to support detailed order analysis
• Prepare and forward credit and debit requests to the appropriate department for processing
• Coordinate with warehouses and internal departments to reconcile order inconsistencies and prevent future errors
• Collaborate with warehouse, transportation, planning, and credits departments to resolve complex order and billing issues
• Utilize strong problem solving skills to investigate discrepancies and determine appropriate resolution paths
• Multitask efficiently by managing high volume order entry while handling incoming customer calls
• Provide real time support and solutions during phone inquiries while maintaining data accuracy
• Maintain detailed documentation within internal order management systems
• Communicate professionally using Microsoft Outlook and utilize Microsoft Excel for order tracking and data analysis
• Follow up on open cases to ensure timely resolution and customer satisfaction
• Handle escalated calls efficiently, finding satisfactory resolutions for customers

• Organized and maintained physical and electronic filing systems to ensure accurate record retention
• Filed, retrieved, and updated documents while maintaining strict confidentiality
• Reviewed documents for completeness and accuracy before filing
• Entered data into internal systems with strong attention to detail
• Assisted departments with locating records and responding to documentation requests
• Purged outdated files in accordance with company retention policies and compliance guidelines
• Ensured compliance with company recordkeeping procedures and organizational standards
• Maintained organized storage areas to improve workflow efficiency

• Provided fast paced customer service in a high volume restaurant environment
• Operated point of sale system to process cash, card, and mobile payments accurately
• Prepared food orders according to company safety and quality standards
• Maintained cleanliness and organization of workstations in compliance with health regulations
• Multitasked between front counter, drive thru, and food preparation areas
• Resolved customer concerns professionally to ensure positive guest experiences
• Worked collaboratively with team members to meet performance and service goals
• Maintained accuracy while handling high transaction volume during peak hours

If you want it slightly stronger and more skills focused for professional roles:

• Demonstrated strong time management and multitasking skills in a fast paced environment
• Ensured accuracy in order fulfillment while maintaining customer satisfaction
• Followed food safety, sanitation, and compliance procedures consistently