ANJALA BAIDYA
Sterling
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
Work History
Universal Banker
Truist Bank
01.2025 - Current
- Assisted customers with daily banking transactions, including deposits, withdrawals, transfers, and account maintenance.
- Maintain a high level of accuracy in cash handling.
- Recognized for delivering exceptional customer service and building long-term client trust.
- Collaborated with branch team members to support operational efficiency and customer service goals.
- Conducted financial conversations to uncover opportunities for account upgrades, lending solutions, and digital services.
Store Manager
VA ABC
01.2023 - 01.2025
- Led daily store operations, ensuring sales targets, customer service standards, and operational goals were consistently met.
- Monitored sales metrics and implemented action plans to improve conversion, average transaction value, and customer retention.
- Prepared schedule, managed labor budgets, and optimized staffing levels.
- Reduced shrinkage and operational errors through improved inventory processes.
Lead Sales Associate
Calabash Party Store
01.2016 - 01.2023
- Drove daily sales performance by engaging customers, identifying needs, and recommending products to maximize conversion.
- Resolved customer concerns professionally to maintain high satisfaction and repeat business.
Education
High School Diploma - Business studies & accounting
Bangladesh Adventist School & College
01.2013
Skills
- Leadership
- Customer Relationship Management
- Operation Management
- Performance Management
- Sales strategy execution
- Multi-tasking in fast-paced environments
- Financial compliance & regulation
LANGUAGES
English: Fluent
Bangla: Fluent
Hindi: Basics
Timeline
Universal Banker
Truist Bank
01.2025 - Current
Store Manager
VA ABC
01.2023 - 01.2025
Lead Sales Associate
Calabash Party Store
01.2016 - 01.2023
High School Diploma - Business studies & accounting
Bangladesh Adventist School & College