Anjelica Morales
Stuarts Draft
Summary
Dedicated professional with a robust background in customer service and problem-solving. Skilled in effective communication and teamwork, consistently enhancing client experiences while managing high-volume inquiries. Committed to fostering positive interactions and ensuring patient stability.
Compassionate psychiatric care technician with experience in monitoring patient behaviors and facilitating therapeutic activities. Proven ability to assist in developing individualized treatment plans and administering medications safely.
Detail-oriented production worker with strong time management and organizational skills. Demonstrated ability to identify operational inefficiencies and implement process improvements, consistently meeting and exceeding production goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psychiatric Care Technician
Commonwealth Center for Children and Adolescents
2024.11 - 2025.11
- Monitored patients' behaviors and facilitated therapeutic activities to promote mental health stability.
- Assisted in developing individualized treatment plans, ensuring alignment with clinical best practices.
- Administered medications accurately while adhering to safety protocols and regulatory standards.
Production Worker
Hershey's
2023.01 - 2024.08
- Operated production machinery to achieve consistent product quality and throughput.
- Monitored assembly line processes to identify and address operational inefficiencies.
- Trained new team members on safety protocols and equipment operation procedures.
- Collaborated with quality control to ensure adherence to product specifications and standards.
- Maintained cleanliness and organization of work area in compliance with safety regulations.
- Supported cross-functional teams during peak production periods, ensuring timely project completion.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Call Center Representative
Concentrix
2018.07 - 2019.09
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
- Provided training and support to new team members, enhancing overall team performance and service quality.
- Collaborated with supervisors to identify process improvements, reducing average handling time for customer calls.
Cashier
Walmart
2017.06 - 2018.07
- Managed cash register operations, processing transactions efficiently and accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with inventory management, ensuring products were stocked and organized on shelves.
- Trained new cashiers on store policies, procedures, and point-of-sale systems.
Crew Member
Mcdonald's
2016.03 - 2017.06
- Provided exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Operated kitchen equipment, ensuring food safety standards and cleanliness were consistently maintained.
- Collaborated with team members to prepare food items quickly and accurately during peak hours.
- Assisted in training new crew members on operational procedures and best practices for efficiency.
Education
High School Diploma -
Brookville High School
Lynchburg, VA2017-06
Skills
- Professional boundaries
- Self-awareness
- Mental health support
- Behavioral management
- Workplace cleanliness
- Customer support
- Problem-solving skills
- Customer service
- Data entry
- Verbal and written communication
- Inbound phone calls
- Communicating with clients
- Answering questions
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
Certification
CPR and First Aid certified
Timeline
Psychiatric Care Technician
Commonwealth Center for Children and Adolescents
2024.11 - 2025.11
Production Worker
Hershey's
2023.01 - 2024.08
Call Center Representative
Concentrix
2018.07 - 2019.09
Cashier
Walmart
2017.06 - 2018.07
Crew Member
Mcdonald's
2016.03 - 2017.06
High School Diploma -
Brookville High School