Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anjell Davis

Danville

Summary

Dynamic and results-driven Customer Service Professional with over 4 years of experience supporting high-volume clients for top companies including Amazon, UnitedHealthcare, and Goldman Sachs. Known for strong inbound/outbound call performance, phone etiquette, adaptability, and leadership abilities. Certified in Microsoft Office with excellent typing speed, team coaching experience, and a passion for delivering high-quality service remotely. Proven track record of training employees, solving problems on the fly, and exceeding customer satisfaction goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
01.2022 - 01.2024
  • - Managed up to 80+ inquiries daily through inbound and outbound phone, email, and chat support
  • - Maintained high satisfaction scores by resolving concerns quickly and with empathy
  • - Demonstrated excellent phone etiquette, multitasking, and typing speed in fast-paced environments
  • - Trained new team members on standard procedures, documentation, and customer engagement
  • - Collaborated with peers and supervisors to improve service flow and team performance
  • Remote

Banking Advisor

Goldman Sachs
01.2021 - 01.2023
  • - Provided financial support, account assistance, and online banking help via inbound/outbound calls
  • - Led small peer training sessions to mentor new advisors
  • - Exercised discretion in decision-making and conflict resolution in sensitive financial matters
  • - Maintained strict regulatory compliance and provided calm, clear client communication under pressure
  • Remote

Customer Service Representative

UnitedHealthcare
01.2020 - 01.2021
  • - Assisted members with claims, enrollment, and benefits using multiple systems
  • - Handled confidential health info in compliance with HIPAA standards
  • - Followed up on unresolved cases through outbound calls, ensuring smooth resolutions
  • - Developed adaptability and critical problem-solving by navigating evolving insurance policies
  • Remote

Education

Bachelor of Arts - Mass Communication

Virginia Union University
Richmond, VA
05-2021

Skills

  • Phone Etiquette & Inbound/Outbound Call Management
  • Typing Speed - Fast, accurate, multitasking during live support
  • Microsoft Office Suite - Excel, Word, PowerPoint, Outlook
  • Adaptability & Decision-Making
  • Organization & Problem-Solving
  • Customer Conflict Resolution
  • Team Leadership & Coaching
  • Cash Handling & Employee Training
  • CRM Systems & Documentation
  • Remote Communication Tools - Zoom, Teams, Google Meet

Certification

  • Microsoft Office Specialist (MOS) - Word, Excel, PowerPoint, Outlook
  • Trained in spreadsheets, business writing, and presentation development

Timeline

Customer Service Representative

Amazon
01.2022 - 01.2024

Banking Advisor

Goldman Sachs
01.2021 - 01.2023

Customer Service Representative

UnitedHealthcare
01.2020 - 01.2021

Bachelor of Arts - Mass Communication

Virginia Union University

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Anjell Davis