Ann Bishop
Midlothian
Summary
Results-driven Operations Consultant with expertise in streamlining processes and reducing costs. Specializes in analyzing operational needs and implementing strategic improvements that enhance efficiency. Demonstrated impact on operational performance and customer satisfaction through effective problem-solving and analytical skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Operations Consultant Sanction Control Escalation
Bank of America
09.2024 - Current
- Provides guidance and support to business partners concerning global sanctions, AML, OFAC reporting.
- Stayed abreast of local, state, and federal regulations /restrictions for Sanctioned Regions/SDN”s
- Assess general and specific sanctions licenses administered by OFAC to determine transaction permissibility
- Review Advanced Escalations and leverage tools including Thomas Reuter’s , Lloyd’s , and open research to determine appropriate disposition.
Financial Sales Manager, Vice President
First Citizens Bank
07.2023 - 09.2024
- Small business development, outreach, develop partnerships internal and external.
- Manage Branch staff, training performance management and risk management.
- Oversee branch operations CIP, KYC, identifying risk including customer sale, service.
- Prepare and present reports on Fraud trends to senior management resulting in fraud reduction.
Branch Manager III, Vice President
Wells Fargo
Richmond
08.2010 - 07.2023
- Hired, trained, and developed branch staff in sales management, customer service, and compliance with company policies to enhance team effectiveness.
- Developing new and existing customer relationships through networking, cross-selling opportunities, and referrals to and from specialists within the bank.
- Implemented and maintained branch business and sales activity plan to drive revenue and operational success.
- Manage and achieve sales goals, operations, and performance goals.
- Responsible for branch compliance with bank's policies, procedures and operational integrity and explanations of local programs, policies and objectives.
Branch Manager
Wood Forest National Bank
Staunton
05.2006 - 08.2010
- Prioritized workload and multitasked in fast-paced environment, ensuring attention to detail and seamless operations.
- Mentored and developed diverse branch team to strengthen customer relationships and enhance branch retention.
- Communicated and implemented plans while assessing progress toward sales, service, and operational objectives.
Education
Business Management
Piedmont Virginia Community College
Charlottesville, VA 08.2002 - 06.2005
Skills
- Sanctions compliance
- Sanctions assessment
- Compliance
- Risk Management
- Regulations
- Business process optimization
- Process Optimization
- Advanced Data Management
- Data analytics
- Cross-Functional Collaboration
- Attention to detail
Associations
ACAMS Virginia Virtual Chapter, Enhancing Financial Inclusion with Risk based approach.
Timeline
Operations Consultant Sanction Control Escalation
Bank of America
09.2024 - Current
Financial Sales Manager, Vice President
First Citizens Bank
07.2023 - 09.2024
Branch Manager III, Vice President
Wells Fargo
08.2010 - 07.2023
Branch Manager
Wood Forest National Bank
05.2006 - 08.2010
Business Management
Piedmont Virginia Community College
08.2002 - 06.2005