Summary
Overview
Work History
Skills
Timeline
Generic

Ann Kraus

Henrico,VA

Summary

Talented cake decorator with many years of experience in the baking industry, specializing in unique and innovative designs that delight clients and elevate events. Strong communicator thriving in collaborative environments, consistently bringing fresh ideas to the table. Extensive knowledge of baking techniques and raw materials ensures high-quality results that meet both aesthetic and taste standards. Committed to continuous improvement and staying current with industry trends to deliver exceptional creations.

Overview

22
22
years of professional experience

Work History

Cake Decorator

Ahold Delhaize
12.2023 - 08.2025
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.

Teachers Aide

Childrens Center of Damascus
08.2021 - 07.2023
  • Assisted in the development and implementation of classroom activities
  • Utilized conflict resolution strategies to address student issues
  • Assisted in preparation of materials and resources for classroom use
  • Assisted with field trips and other center events
  • Assisted with development and implementation of behavior plans
  • Developed and maintained positive relationships with students and staff
  • Demonstrated a positive role model for students
  • Provided emotional support for students and staff

Third Party Verification Agent

Voicelog
09.2017 - 08.2021
  • Answer Inbound Calls in a timely manor
  • Assist Customer with the verification process
  • Escalate Calls to the Proper Channels
  • Maintain a Warm, Friendly and Calm Demeanor with Excellent Customer Service

Front Office Receptionist

UCPA
03.2010 - 02.2015
  • Scheduling Radiology for Patients
  • Schedule Follow Up Visits
  • Created Lab Orders for Patients
  • Answering Inbound Calls
  • New Patient Intake
  • Maintained Communication between Patients, Doctors and Nurses

Lab Technician

T.I.T.L. LLC
09.2004 - 05.2009
  • Preformed Market Sample Comparison Data
  • Maintained/Calibrated Lab Equipment
  • Prepared Standards for Testing of Samples

Loan Officer

Premier Financial
02.2004 - 09.2004
  • Guided Customers through the process of obtaining Loans
  • Obtained Resources for Customers to Better Chances for said Loans
  • Worked closely with Lenders for Documents and other Personal Information needed to complete processing for Customers
  • Provided Customers with up to date Information during the Processing Period
  • Answered Calls from Customers at any given time with Concerns or Questions

Skills

  • Strong People Skills
  • Maintain Calm / Patient Demeanor
  • Problem Solver
  • Attention to Detail
  • Willing to Lend a Helping Hand
  • Maintain Positive Work Environment
  • Works well in a Fast Pace Environment
  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Icing techniques
  • Themed cake creation
  • Expert piping techniques
  • Airbrushing techniques
  • Cake sculpting
  • Color mixing skills

Timeline

Cake Decorator

Ahold Delhaize
12.2023 - 08.2025

Teachers Aide

Childrens Center of Damascus
08.2021 - 07.2023

Third Party Verification Agent

Voicelog
09.2017 - 08.2021

Front Office Receptionist

UCPA
03.2010 - 02.2015

Lab Technician

T.I.T.L. LLC
09.2004 - 05.2009

Loan Officer

Premier Financial
02.2004 - 09.2004

Similar Profiles

CREATE PROFILE
Ann Kraus