Ann Porton Grogg
Appomattox
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
10
10
years of professional experience
Work History
District Leader
CVS Health
01.2023 - Current
- Direct operations across multiple retail healthcare locations; coach and develop store leaders; lead district performance initiatives; ensure compliance with policies and audit standards; analyze business performance and collaborate cross-functionally to improve results.
Pharmacy Technician
CVS Health
11.2019 - Current
- Support high-volume pharmacy operations, process prescriptions, verify insurance claims, maintain inventory, collaborate with pharmacists and providers, and ensure HIPAA and patient safety compliance.
Store Manager
CVS Health
07.2018 - 01.2023
- Directed store operations, managed scheduling and payroll, ensured compliance, led safety initiatives, and developed high-performing teams.
Store Manager in Training
CVS Health
05.2017 - 07.2018
- Supported leadership, payroll, compliance, audits, onboarding, and daily operations while preparing for store management responsibilities.
Shift Supervisor
CVS Health
05.2016 - 01.2017
- Supported retail operations, team leadership, customer service, inventory control, and compliance activities.
Education
Bachelor of Business Administration - Healthcare Focus
Strayer University
Online05-2028
Associate of Business Administration -
Central Virginia Community College
Lynchburg, VA05-2010
High School Diploma -
Appomattox County High School
Appomattox, VA06-2006
Skills
- Healthcare Administration
- Pharmacy Operations
- HIPAA Compliance
- Patient Support
- Regulatory Compliance
- Multi-Unit Operations Management
- District Leadership
- Strategic Planning
- Team Leadership
- Talent Development
- Payroll Administration
- Workforce Planning
- Audit Readiness
- Customer Service Excellence
- Inventory Management
Certification
PTCB Certified Pharmacy Technician (CPhT)
Timeline
District Leader
CVS Health
01.2023 - Current
Pharmacy Technician
CVS Health
11.2019 - Current
Store Manager
CVS Health
07.2018 - 01.2023
Store Manager in Training
CVS Health
05.2017 - 07.2018
Shift Supervisor
CVS Health
05.2016 - 01.2017
Bachelor of Business Administration - Healthcare Focus
Strayer University
Associate of Business Administration -
Central Virginia Community College
High School Diploma -
Appomattox County High School