Summary
Overview
Work History
Education
Skills
References
Timeline
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Anna Dunford

Draper,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Dental Office Receptionist

Steven E. Armstrong, DDS PLC
07.2020 - 08.2023
  • Managed and answered a four line phone call system.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed patient referrals to other medical specialists.
  • Assisted with dental coding and billing tasks.

Certified Nurse Aide

Pulaski County Rehabilitation Center
09.2017 - 07.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Education

No Degree - General Studies

New River Community College
Dublin, VA

High School Diploma -

Pulaski County High School
Dublin, VA
05.2018

Skills

  • Greeting Visitors
  • Regulatory Documentation
  • Patient Eligibility Requirements
  • Dental Knowledge
  • BLS Certified
  • Computer Proficiency
  • Adaptable and Flexible

References

  • Candace Grimm: 918- 397-7383
  • Brooke Smith: 918-724-0579
  • Eryn Cox: 620-988-2645

Timeline

Dental Office Receptionist

Steven E. Armstrong, DDS PLC
07.2020 - 08.2023

Certified Nurse Aide

Pulaski County Rehabilitation Center
09.2017 - 07.2020

No Degree - General Studies

New River Community College

High School Diploma -

Pulaski County High School

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Anna Dunford