Anna Hurt
Cross Junction
Summary
Coordinator and organizer with an award-winning customer service standard. Willingness to go above and beyond for the betterment of the company and the customers it serves. I consider myself the ultimate team player and self-starter and I encourage constructive criticism. I am a hardworking, dedicated individual, proficient in Microsoft Office programs. I have excelled in every area of my career. I am open to learning and up to any challenge.
Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Account Specialist
ELISA/ACT Biotechnologies
09.2019 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Provide daily, weekly and monthly reports to senior management
Dispatcher
XPO Logistics
11.2015 - 08.2019
- Directed dispatching, routing, and tracking of 26 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Generated reports to track deliveries and maintain proper records and documentation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
Warehouse Coordinator
C & C Complete Services
02.2012 - 11.2015
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Managed the receipt, storage, and dispatch of goods to ensure timely delivery to customers.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Enhanced warehouse efficiency by implementing effective inventory management strategies and streamlining processes.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
Marketing Director
Charlotte Savoy & Associates
04.2011 - 02.2012
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
Education
No Degree - Business Management
College of Southern Maryland
LaPlata, MDSkills
- Microsoft Office proficiency
- Document Management
- Customer relationship development
- Account Administration
- Customer Engagement
- Account updating
- Billing resolutions
- Client Engagement
- Documentation skill
- Recordkeeping abilities
- Schedule Coordination
- Advertising and marketing
- Due diligence
- Issue investigations
Timeline
Account Specialist
ELISA/ACT Biotechnologies
09.2019 - Current
Dispatcher
XPO Logistics
11.2015 - 08.2019
Warehouse Coordinator
C & C Complete Services
02.2012 - 11.2015
Marketing Director
Charlotte Savoy & Associates
04.2011 - 02.2012
No Degree - Business Management
College of Southern Maryland
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