Anna Pope

• Delivered precision fades, tapers, and classic cuts aligned with client preferences.
• Built repeat business through professional service and clear client communication.
• Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answered incoming telephone calls and scheduled appointments for clients.

- Became proficient at all front of house positions in addition being promoted from Team Member to Certified Trainer to Shift Lead within a 14 month period.

- Developed problem solving skills while maintaining positive face-to-face interactions.

- Gained experience in de-escalating situations with frustrated guests and/or fellow staff members.

• Responded to customer inquiries about lawn care services, scheduling, and account details with professionalism.
• Scheduled and confirmed service appointments while coordinating updates with field crews and dispatch.
• Resolved billing, service, and communication issues by providing accurate, timely follow-up.
• Documented customer requests, service changes, and feedback in internal records for consistent tracking.
• Maintained clear communication between clients and technicians to reduce scheduling conflicts and missed appointments.
• Managed incoming calls and messages while prioritizing urgent service concerns and customer needs.