Anna Shelton
Centreville
Summary
Dedicated professional with experience in leading teams to achieve operational excellence. Expertise in coaching and mentoring staff, fostering teamwork, and enhancing customer experiences. Committed to maintaining high standards of quality and cleanliness.
Overview
3
3
years of professional experience
Work History
Team Lead
Panera Bread
Chantilly, VA
04.2024 - 04.2025
- Led team in daily operations to ensure efficient workflow and exceptional customer service.
- Trained new staff on food safety protocols and operational procedures for consistency.
- Maintained cleanliness and organization of work areas according to health regulations.
- Resolved customer complaints promptly, enhancing satisfaction and retention rates.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Team Member
Panera Bread
Chantilly, VA
07.2022 - 04.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of food preparation areas to comply with health regulations.
- Assisted in training new team members on operational procedures and best practices.
- Resolved customer complaints effectively, reinforcing brand loyalty through attentive service.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Manassas, VA05-2026
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Production monitoring
- Task delegation
Timeline
Team Lead
Panera Bread
04.2024 - 04.2025
Team Member
Panera Bread
07.2022 - 04.2024
Associate of Science - Information Technology
Northern Virginia Community College