Anna Spurlock
Saltville
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
16
16
years of professional experience
Work History
Office Manager
Estimator815
08.2021 - Current
- Managed daily office operations, ensuring efficient workflow and addressing any issues that arose.
- Created preliminary estimates for all clients in Xactimate
- Maintained office supplies inventory, tracking usage and reordering items as necessary to avoid shortages.
- Organized and maintained electronic and physical filing systems for easy access to documents and records.
- Monitored and processed incoming and outgoing mail, ensuring timely distribution to appropriate personnel.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Birth to Three Service Coordinator
Green County, Wisconsin
02.2019 - 08.2021
- Conducted comprehensive evaluations of developmental milestones for children aged birth to three years.
- Developed individualized service plans that incorporated occupational, physical, speech, and behavioral therapies.
- Maintained thorough documentation of service plans and progress notes to ensure compliance with regulations.
- Collaborated with multidisciplinary teams to enhance service delivery and address family needs.
- Managed case files and completed bi-annual reviews to track progress and service effectiveness.
- Facilitated referrals and transition services for children aging out of the program or discontinuing services.
- Utilized data management systems to track service metrics and identify areas for process improvement.
Child Protection Initial Assessment Case Manager
Rock County, Wisconsin
02.2019 - 08.2019
- Ability to communicate and engage with a diverse population
- Ability to gather pertinent and reliable information from family/ household members, collaterals, and other professionals in order to assess for safety
- Assess and analyze present and impending danger threats to child safety
- Assess and analyze protective capacities of parents
- Work with families as well as formal and informal supports to create safety plans
- Ability to work within family systems to build natural supports
- Take temporary physical custody of children when safety threats cannot be controlled
- Assess the need for intervention and make referrals to resources
- Advocate for families by identifying appropriate community resources and supports
- Write comprehensive assessments of all families using multiple collateral sources
- Complete all work within 60 days of the referral and adhere to multiple deadlines
- Provide testimony and detailed reports for court involved families
- Knowledge of the State of Wisconsin statutes and laws pertaining to abuse and neglect.
Ongoing Lead Worker
Rock County, Wisconsin
08.2016 - 02.2019
- Provides training to new staff under the supervision of the Training Supervisor
- Participates in Safety Roundtables and other supervisory roles
- Responsible for all Ongoing worker tasks including but not limited to the following:
- Works closely with biological and foster families to ensure the safety and overall well-being of children in Department custody including but not limited to the following responsibilities:
- Development and implementation of permanency plans for biological parents, foster parents and minors
- Coordination of services and resources for families and minors based on clinical assessments of clients
- Regular home visits in order to monitor safety
- Frequent transportation to biological and foster homes as well as numerous service providers
- Provides testimony and detailed reports to the court
- Supervision of parent/child visitation
- Frequent coordination and communication with a variety of service providers
Intact Families Case Manager
Children’s Home + Aid
12.2014 - 08.2016
- Intact Family case management requires each of the responsibilities listed below in Traditional Foster Care within the context of working with families who have a short-term, open case with DCFS while their children remain in their home of origin.
- This program requires the following skills:
- Quick clinical assessments and referral to recommended services
- Increased communication with families and providers to ensure services are utilized in a timely manner
- Increased home visits for all participants
- Safety plan implementation and monitoring
- Experience writing court reports and testifying on behalf of the clients’ progress in services and the minor children’s well-being.
Traditional and Specialized Foster Care Case Manager
Children’s Home + Aid
06.2010 - 02.2012
- Works closely with biological and foster families to ensure the safety and overall well-being of children in DCFS custody including but not limited to the following responsibilities:
- Thorough clinical assessment of parents and children including the social history of all participants
- Development and implementation of service plans for biological parents, foster parents and minors
- Coordination of services and resources for families and minors based on clinical assessments of clients
- Regular home visits in order to monitor safety
- Frequent transportation to biological and foster homes as well as numerous service providers
- Provides testimony and detailed reports to the court to include complex medical and behavioral summaries
- Supervision of parent/child visitation
- Frequent coordination and communication with a variety of service providers
- Frequent court dates and detailed court reports
Medical and Behavioral Report Transcription
Integrated Health Advocacy Program
06.2010 - 02.2012
- Internship with Behavioral Advocate included clinical hours as well as responsibility for participant behavioral and DSM-IV reports.
- Responsible for participant medical report transcription under Dr. Gene Boyd, M.D.
- Transcribed complex medical and behavioral reports with high accuracy to support patient care.
- Ensured adherence to confidentiality protocols while handling sensitive patient information.
- Conducted terminology research to enhance the precision of medical documentation.
Education
Bachelor’s Degree - Human Services
Judson University
01.2011
Associate’s Degree - undefined
Rock Valley College
01.2008
Skills
- Client support
- Office management
- Effective organizational skills
- Experience in Xactimate Estimating Software
Timeline
Office Manager
Estimator815
08.2021 - Current
Birth to Three Service Coordinator
Green County, Wisconsin
02.2019 - 08.2021
Child Protection Initial Assessment Case Manager
Rock County, Wisconsin
02.2019 - 08.2019
Ongoing Lead Worker
Rock County, Wisconsin
08.2016 - 02.2019
Intact Families Case Manager
Children’s Home + Aid
12.2014 - 08.2016
Traditional and Specialized Foster Care Case Manager
Children’s Home + Aid
06.2010 - 02.2012
Medical and Behavioral Report Transcription
Integrated Health Advocacy Program
06.2010 - 02.2012
Associate’s Degree - undefined
Rock Valley College
Bachelor’s Degree - Human Services
Judson University