Annaleise Sowers
Floyd
Summary
I am a dedicated professional with strong customer engagement and strong organizational skills. Committed to delivering exceptional service and enhancing guest satisfaction in fast-paced environments. I am also hardworking professional with proven relationship-building and time management. I strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
El Charro Mexican Grill
Floyd
08.2025 - 10.2025
- Took and processed customer orders accurately and efficiently.
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Executed cash transactions and processed payments accurately, ensuring smooth financial operations.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Suggested menu items tailored to guest preferences and dietary needs, improving customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
Cashier
The Floyd Country Store
Floyd
03.2024 - 07.2025
- Maintained cleanliness and organization of the cafe environment.
- Trained new staff on cafe procedures and customer service to enhance team performance.
- Monitored inventory levels and replenished supplies to ensure product availability.
- Engaged with customers to resolve concerns and improve satisfaction.
- Operated cash register and handled transactions accurately.
- Implemented safety protocols to maintain a safe work environment.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Collaborated with team members to optimize workflow during busy shifts.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Rang up orders on cash register to process cash, credit card and personal check payments.
Cashier
Circle K
Floyd
04.2023 - 03.2024
- Processed customer transactions accurately and quickly.
- Operated cash register, processing various payment methods accurately while ensuring customer satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed cash drawer, balancing funds at shift end to maintain financial accuracy.
- Followed company policies for cash handling and security procedures.
- Trained new team members on customer service protocols and cash handling procedures to ensure smooth onboarding.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of store.
- Regularly restocked shelves with merchandise to ensure product availability for customers.
Education
High School Diploma -
Floyd County High School
Floyd, VA05-2025
Skills
- Customer engagement
- Exceptional customer service
- Upselling techniques
- Cash handling
- Order processing
- Food safety protocols
- Inventory management
- Team collaboration
- Attention to detail
- Time management
- Multitasking and organization
- Conflict resolution
- New staff training
- Positive and professional
Timeline
Server
El Charro Mexican Grill
08.2025 - 10.2025
Cashier
The Floyd Country Store
03.2024 - 07.2025
Cashier
Circle K
04.2023 - 03.2024
High School Diploma -
Floyd County High School