Anna Mallett
Ashburn,VA
Summary
Dynamic and results-driven professional with extensive experience in staff supervision and productivity monitoring at Crumbl Cookies. Proven track record of enhancing customer satisfaction and operational efficiency. Skilled in regulatory compliance and fostering a motivated team environment while achieving business objectives. Committed to delivering exceptional service and maintaining high standards. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Crumbl Cookies
06.2025 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained staff associates and equipped to comply with company policies and procedures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Manager
SR Coffee Co
10.2024 - 05.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Shift Lead
Crumbl Cookies
08.2021 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
Barista
Starbucks
01.2023 - 02.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Team Member
SweetFrog Premium Frozen Yogurt
09.2022 - 12.2022
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
Lifeguard
Crystal Aquatics
05.2021 - 09.2021
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Stone Bridge High School
Ashburn, VA06-2022
Skills
- Stock management
- Marketing and promotions
- Regulatory compliance
- Staff supervision
- Production leadership
- Productivity monitoring
- Time management
- Speedy and efficient
Timeline
Assistant Store Manager
Crumbl Cookies
06.2025 - Current
Manager
SR Coffee Co
10.2024 - 05.2025
Barista
Starbucks
01.2023 - 02.2023
Team Member
SweetFrog Premium Frozen Yogurt
09.2022 - 12.2022
Shift Lead
Crumbl Cookies
08.2021 - 10.2024
Lifeguard
Crystal Aquatics
05.2021 - 09.2021
High School Diploma -
Stone Bridge High School