Annamarie Richtman
Virginia Beach
Summary
Detail-oriented Night Auditor with expertise in financial management and customer service. Proficient in streamlining processes and enhancing guest satisfaction while ensuring accurate financial reporting.
Resourceful professional experienced in the hospitality industry. Known for exceptional problem-solving skills and a strong commitment to teamwork, contributing to improved operational efficiency and guest relations.
Dynamic Night Auditor delivering accuracy in financial audits, driving guest satisfaction, and enhancing front desk operations. Committed to fostering a collaborative work environment while ensuring compliance with hotel policies.
Diligent [Desired Position] with proven competence in managing nightly financial operations and ensuring accurate reporting. Successfully handled guest inquiries and resolved issues to maintain high satisfaction levels. Demonstrated proficiency in performing audits and maintaining data integrity.
Overview
28
28
years of professional experience
Work History
Night Auditor
Ramada Plaza
Virginia Beach, VA
01.2025 - Current
- Managed nightly financial audits to ensure accuracy and compliance with hotel policies.
- Processed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Reconciled daily revenue reports, identifying discrepancies and implementing corrective measures.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on auditing procedures and front desk operations, fostering team development.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Generated and printed daily financial reports to track hotel performance.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Homecare Practical Nurse
Susan Jarvis
Virginia Beach, VA
04.2022 - 01.2025
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to medical staff promptly.
- Developed personalized care plans in collaboration with patients and families.
- Assisted with daily living activities, enhancing patient comfort and independence.
- Boosted overall health outcomes by conducting thorough physical assessments at each visit to detect any new or worsening symptoms early on.
- Optimized mental health for patients experiencing depression or anxiety through empathetic support and referrals to appropriate resources when needed.
- Improved patient mobility with tailored exercise programs designed to increase strength, flexibility, and balance.
Manager's Assistant
True Woman
Virginia Beach, VA
03.2019 - 04.2022
- Coordinated executive schedules, ensuring optimal time management and prioritization of critical tasks.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Assisted in project management, tracking progress and aligning team efforts with organizational goals.
- Developed training materials for new hires, promoting efficient onboarding processes and knowledge transfer.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
Sales Associate
International Marketing Association
Virginia Beach, VA
03.2015 - 04.2019
- Developed and maintained strong customer relationships to enhance brand loyalty.
- Executed sales strategies to achieve targets and drive revenue growth.
- Analyzed market trends to identify opportunities for product promotions.
- Provided training and mentorship to new staff on sales techniques and customer service excellence.
- Built relationships with customers to encourage repeat business.
Manager
Mcdonalds
Virginia Beach, VA
03.1998 - 04.2014
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Developed employee schedules, optimizing labor costs while meeting customer demands.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
GED -
Princess Anne High School
Virginia Beach, VASkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Balancing transactions
- End-of-day processes
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Reservations
- Account balancing
- Guest relations
- Time management
- Customer service
- Staff training
- Night audit procedures
- Financial management
- Credit and cash payments
- Posting charges
- Financial reporting
- Daily reporting
- Registration processing
- Complaints management
- Hospitality service expertise
- Wake-up calls
- Reservation management
- Audit reporting
Timeline
Night Auditor
Ramada Plaza
01.2025 - Current
Homecare Practical Nurse
Susan Jarvis
04.2022 - 01.2025
Manager's Assistant
True Woman
03.2019 - 04.2022
Sales Associate
International Marketing Association
03.2015 - 04.2019
Manager
Mcdonalds
03.1998 - 04.2014
GED -
Princess Anne High School