Anne-Jeanette Wcislek
Ruther Glen
Summary
My goal is to obtain a position in a well established company that will allow me the opportunity to learn new things while utilizing my previously acquired skills in customer service and personal care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Server Trainer
Metro Diner
02.2018 - Current
- Trained new servers on menu knowledge and customer service protocols.
- Monitored server performance, providing feedback for continuous improvement.
- Promoted a safe work environment by instructing servers on proper food handling practices and maintaining compliance with health regulations.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
- Mitigated conflict resolution situations effectively through active listening skills, empathetic responses, and constructive problem-solving strategies taught during trainings.
Seasonal Stocker
Amazon
10.2017 - 01.2018
- Utilized scanner to scan all packages in specified areas.
- Sorted all packages and places in appropriate places.
- Abided by all safety standards to ensure safety around all heavy equipment, conveyor belts, and trucks.
Hostess
Fleming’s Prime Steakhouse and Wine bar
09.2016 - 08.2017
- To attend guests in a fine dining restaurant while adhering to all company standards.
- My responsibilities included answering phones, taking reservations, using a computer system to input all reservations, seat guests, and track servers tables throughout their dining experience to better give wait times.
- I opened doors for the guests and greeted them warmly, I checked their coats when needed, walked them to their tables, handed out menus, and explained the winepads.
- I was also responsible for changing out menus as necessary and taking messages for managers and private dining coordinator as asked.
Direct Support Professional
HopeTree Family Services
07.2012 - 09.2016
- To assist adults with intellectual disabilities with all activities of daily life.
- I supervise and assist them based on their needs in completing all personal hygiene care in the mornings and evenings.
- I provide them transportation to and from all destinations including, work, day programs, medical appointments, and outings using HopeTree vehicles.
- When necessary I take them to medical appointments.
- I administer medications at the appropriate times and take their vitals, then document them accordingly.
- I am responsible for all documentation when on shift including maintaining their financial books, signing their daily outcomes, completing medical contacts, medical documentation, and writing their weekly progress notes.
- My responsibilities extend to include shopping for their personal supplies and groceries, as well as, cooking meals.
- I am also a main advocate for two individuals in which I write their quarterly and annual reports, review all of their documentation quarterly to ensure its accuracy, change over their clothing and clean their rooms seasonally.
Personal Attendant
Sechler Household
07.2008 - 01.2012
- To attend to a special needs child in all matters of daily life.
- In the morning I would get her up, dressed and help teach her to self feed before putting her in her wheelchair and on the bus.
- In the afternoon, after getting home from the bus I would give her a snack and interact with her on the floor, as well as, try to work on new signs (ASL), then I would feed her dinner.
- On occasion I was also responsible for bathing and dressing her for bed.
- When school was out, I would take her to playgrounds and go on walks so she could interact with other children.
- I have also worked with her in specialized equipment such as AFO’s and Kidwalk.
- I was also responsible for taking her to doctors appointments both alone and in her parents company.
Server
Firebirds Woodfire Grill
10.2009 - 01.2011
- To serve guest in a fine dining, fast paced, and high volume restaurant while adhering to all Firebirds standards.
- To maintain restaurant cleanliness and guest satisfaction, as well as, helping my co-workers with any needs that may have arisen.
Server
P.F.Changs
09.2007 - 06.2008
- To serve guests in a casual, fast paced, high volume restaurant while adhering to all P.F. Changs standards.
- To maintain restaurant cleanliness and guest satisfaction, as well as, helping my co-workers with any needs that may have arisen.
Direct Support Staff
Bittersweet Farms
08.2006 - 10.2007
- To help residents with everyday skills, such as cooking, cleaning, personal hygiene, and outings.
STNA (Nurses Aid)
Harborside of Sylvania
05.2006 - 09.2006
- To care for the residents and their activities of daily living, such as bathing, restroom use, eating, etc.
Key (Supervisor)
Cheeseburger in Paradise
03.2004 - 05.2006
- Guest Satisfaction in a casual, fast paced, high volume restaurant.
- Ensure that each and every employee maintained strict training guidelines.
- As a corporate trainer I was responsible for team building and training new employees in a limited amount of time.
- As a key I ran floor shifts, taking care of all front of house staff and ensuring each guest was satisfied while trying to fix any problems before they occur.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2022
University of Toledo
Toledo, OH05.2008
Advanced Diploma -
Stafford Senior High School
Falmouth, VA06.2000
Skills
- Positive attitude
- Problem-solving
- Time management
- Effective leadership
- Client documentation
- Behavior redirection
- Individualized support planning
- Strong multitasking
Certification
First Aid/CPR/AED Certified
Classes Taken
- Dealing with Difficult People: Building Blocks for Better Child Care, 10/01/05, Child Care Network
- Guiding Behavior Using Sign Language, 10/01/05, Virginia Department of Social Services
Timeline
Certified Server Trainer
Metro Diner
02.2018 - Current
Seasonal Stocker
Amazon
10.2017 - 01.2018
Hostess
Fleming’s Prime Steakhouse and Wine bar
09.2016 - 08.2017
Direct Support Professional
HopeTree Family Services
07.2012 - 09.2016
Server
Firebirds Woodfire Grill
10.2009 - 01.2011
Personal Attendant
Sechler Household
07.2008 - 01.2012
Server
P.F.Changs
09.2007 - 06.2008
Direct Support Staff
Bittersweet Farms
08.2006 - 10.2007
STNA (Nurses Aid)
Harborside of Sylvania
05.2006 - 09.2006
Key (Supervisor)
Cheeseburger in Paradise
03.2004 - 05.2006
Advanced Diploma -
Stafford Senior High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University
University of Toledo
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