Anne Ramsey
Norfolk
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wildlife Technician
Critter Control-Norfolk, VA
05.2024 - 08.2024
- Collaborated with interdisciplinary teams to develop comprehensive wildlife management plans.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted extensive field surveys, gathering valuable information on target species abundance, distribution, and behavior patterns.
Barista/Cashier
Coaster Coffee-Norfolk, VA
06.2021 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Hostess
Tupelo Honey Cafe-Virginia Beach, VA
03.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
Administrative Assistant
Labb-Norfolk, VA
09.2022 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Service Advocate
Target
10.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
Education
High School Diploma -
Maury High School
Norfolk, VA06.2022
Skills
- Team Player
- Cash Handling
- Exceptional customer service
- Team Leadership
- Excellent memory
- Customer Service
- Data Collection
- Microsoft 365
- Salesforce and Servesuite
- New Hire Training
Certification
- Food Handler Certification
Timeline
Service Advocate
Target
10.2024 - Current
Wildlife Technician
Critter Control-Norfolk, VA
05.2024 - 08.2024
Hostess
Tupelo Honey Cafe-Virginia Beach, VA
03.2023 - 08.2023
Administrative Assistant
Labb-Norfolk, VA
09.2022 - 10.2022
Barista/Cashier
Coaster Coffee-Norfolk, VA
06.2021 - 09.2024
High School Diploma -
Maury High School
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