Annie Fizer
Lynchburg
Summary
Organized and dedicated Dental Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Friendly Barista and team player, dedicated to making delicious specialty coffee beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges, paired with in-depth knowledge of coffee-making equipment operations. Works well with fellow employees under pressure.
Detail-oriented Dental Assistant Intern, enthusiastic about dental hygiene, oral care, and patient education and assistance. Exceptional customer service skills and knowledge of professional interactions with patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Fizer Dental Care
06.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Barista
Small Talk Cafe
05.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Dental Office Receptionist
Fizer Dental Care
06.2022 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service to create positive experiences and build patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Called in patient prescriptions to pharmacies.
Education
Bachelor of Science - English Writing
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Victory Baptist Academy
Beaver, WV05-2022
Skills
- Detail-oriented mindset
- Communication and interpersonal skills
- Continuous learning attitude
- Inventory management
- Team collaboration aptitude
- Problem-solving capacity
- Phone and email etiquette
- Punctual and reliable
- Patient scheduling
- Front office management
- HIPAA compliance
- Friendly and outgoing
- Attention to detail
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Time management
- POS system operation
- Hospitality service expertise
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Advanced Cardiac Life Support certification- American Red Cross.
- CPR Certification- American Red Cross
Timeline
Barista
Small Talk Cafe
05.2023 - Current
Dental Receptionist
Fizer Dental Care
06.2022 - Current
Dental Office Receptionist
Fizer Dental Care
06.2022 - Current
Bachelor of Science - English Writing
Liberty University
High School Diploma -
Victory Baptist Academy
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