Annie Sullivan
Arlington
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Palm Beach Tan
Arlington
05.2024 - 08.2025
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
Management Intern
Dance Academy of Virginia
Mclean
05.2021 - 08.2023
- Maintained effective working relationships with staff members, students and parents.
- Helped teach students proper stretching and warm-up exercises before beginning class.
- Fostered a culture of respect, teamwork, and discipline among students, emphasizing the importance of dedication in achieving excellence.
- Engaged with parents and guardians through regular communication, discussing student progress and addressing concerns.
- Instructed groups of individual and coupled dancers in different dance styles.
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Assisted the Dance Teacher in evaluating student performance throughout each semester.
- Supervised students during breaks between classes to make sure everyone remained safe.
- Greeted parents at the end of class to answer any questions they may have had about their child's progress.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC05-2028
GED -
Washington & Liberty High School
Arlington, VA06-2024
Skills
- Time management
- Problem-solving
- Adaptive team player
- Hospitality and accommodation
- Retail sales customer service
Affiliations
- Active member of the Zeta Zeta Chapter of Gamma Phi Beta at Coastal Carolina University
- Morgans Message Ambassador from 2023-2024
- National Honors Society Member 2022-2024
Accomplishments
- National Eating Disorder Association National Top Fundraiser from 2021- 2023, raising a total of over $75,000 individually
- Relay For Life National Top Fundraiser as a part of the Gamma Phi Beta and Pi Kappa Phi Team
References
References available upon request.
Timeline
Customer Service Representative
Palm Beach Tan
05.2024 - 08.2025
Management Intern
Dance Academy of Virginia
05.2021 - 08.2023
Bachelor of Science - Psychology
Coastal Carolina University
GED -
Washington & Liberty High School
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