Anthony Brigham
Springfield
Summary
Adaptable administrative professional adept at meeting and event management, membership services, and sensitive records maintenance. I look forward to an employment opportunity that will allow me to enhance my skillset while contributing to my company's success.
Overview
13
13
years of professional experience
Work History
Member Services Representative (Temp-Beacon Hill Associates)
National Business Aviation Association
10.2022 - 02.2023
- Achieved high customer satisfaction standards, consistently exceeding service targets.
- Resolved customer inquiries via Zendesk, enhancing response efficiency and reducing spam.
- Updated customer contact details after researching returned mass mailings.
- Maintained accurate customer records in Fontiva/Salesforce CRM for streamlined operations.
- Coordinated conference room reservations and guided visitors to their meetings.
- Ensured a clean reception area, creating a positive first impression for visitors.
- Promptly answered calls, directing them to appropriate offices and managing deliveries.
- Efficiently routed incoming mail and messages to relevant personnel without delay.
Program And Services Coordinator
Aviation Suppliers Association
06.2015 - 01.2021
- Ensured accurate database maintenance and monitoring for operational efficiency.
- Streamlined website maintenance and monitoring to enhance user experience.
- Audited invoices to ensure accuracy and timely payments.
- Processed event registrations efficiently, facilitating smooth attendee experiences.
- Coordinated communications between auditors and clients to ensure clarity and compliance.
- Monitored inventory levels to maintain adequate office supplies for daily operations.
- Prepared meeting materials pre and post meetings to support effective discussions.
- Assisted in planning logistics for annual conferences, accommodating 300 attendees.
- Designed and administered Intelex Quality Management System for streamlined audit management.
- Maintained FAA AC00-56 Database, ensuring compliance with Federal Aviation Administration standards.
Office Assistant/Program Assistant
Washington Aviation Group/MARPA
10.2009 - 05.2015
- Enhanced communication efficiency through timely office correspondence management.
- Reduced procurement costs by streamlining office supply inventory processes.
- Optimized meeting schedules by coordinating participant availability and resource allocation.
- Maintained accurate office transaction records using electronic filing systems.
- Organized files and ensured a clean workspace, boosting overall office efficiency.
- Achieved high accuracy in data entry while meeting strict deadlines.
Office Operations Coordinator
Biotechnology Innovation Organization
05.2011 - 10.2012
- Streamlined canteen operations by managing product ordering and stocking.
- Maintained monthly budget for canteen, ensuring cost-effective operations.
- Managed comprehensive furniture inventory spreadsheet for accurate tracking.
- Coordinated with external partners for deliveries, repairs, and pest control services.
- Facilitated guest reception by directing individuals to appropriate staff members.
- Efficiently handled multi-line phone system, routing calls to relevant departments.
- Sorted and distributed daily mail to respective staff and departments.
- Prepared conference rooms for meetings, organizing furniture and refreshments as needed.
- Ensured office security by checking in guests and issuing visitor badges.
Education
English Literature
University of Wisconsin - Parkside
Skills
- Microsoft Office Suite
- Intelex Quality Management System
- Quickbooks
- Marketing materials
- Strong Work Ethic
- On-site event support
- Customer support
- Database maintenance
- Calendar management
- Data entry
Timeline
Member Services Representative (Temp-Beacon Hill Associates)
National Business Aviation Association
10.2022 - 02.2023
Program And Services Coordinator
Aviation Suppliers Association
06.2015 - 01.2021
Office Operations Coordinator
Biotechnology Innovation Organization
05.2011 - 10.2012
Office Assistant/Program Assistant
Washington Aviation Group/MARPA
10.2009 - 05.2015
English Literature
University of Wisconsin - Parkside