Customer success manager with a strong record at AccuSourceHR, specializing in client retention and upselling strategies. Expertise in performance analytics and issue resolution fosters relationships that drive revenue growth and enhance client satisfaction. Proven skills in team leadership and effective communication ensure seamless collaboration across departments.
Open To Work
Hi, I’m
Anthony Caracciolo
Centreville
Summary
Overview
13
years of professional experience
Work History
AccusourceHR
Manager of Customer Success
09.2022 - Current
Job overview
- Lead and manage the Customer Success Team to achieve company objectives.
- Foster strong relationships with top clients to ensure retention and satisfaction.
- Identified upselling opportunities and promoted additional services to existing clients, driving revenue growth.
- Triaged client issues efficiently and escalated for timely resolution, enhancing client satisfaction.
- Compile and analyze team statistics for executive leadership review, informing strategic decisions.
- Collaborate with IT to improve systems and enhance user experience.
- Train new hires on systems and regulatory guidelines.
- Provide system training to new clients after onboarding.
Proforma Screening SolutionsPurcellville
Client Relations Supervisor
08.2018 - 09.2022
Job overview
- Led Client Relations Team to achieve high customer satisfaction ratings.
- Collaborated with top clients to maintain satisfaction and ensure retention.
- Managed client issues, provided system assistance, and ensured timely responses.
- Managed customer inquiries through calls, live chats, and emails, ensuring prompt resolutions.
- Built and maintained strong relationships with clients and vendors, enhancing retention.
- Generated and analyzed team performance metrics for management reporting.
- Worked closely with IT to address system issues and implement improvements.
StarbucksDumfries
Shift Manager/ Barista
08.2013 - 08.2018
Job overview
- Directed and supervised staff to uphold operational standards and policies, fostering a consistent service environment.
- Proficiently prepared and served beverages according to customer specifications.
- Engaged with diverse customer base to enhance satisfaction and build rapport.
- Managed inventory and stocked shelves to maintain product availability and support sales.
- Maintained cleanliness and sanitation standards throughout the establishment.
- Operated cash registers and processed transactions accurately.
Education
Potomac Senior High SchoolWoodbridge, VA
General Studies
06.2013
University Overview
Skills
- Customer relationship management
- Client retention
- Upselling and revenue generation
- Performance analytics
- Data analysis
- Issue resolution
- System troubleshooting
- Team leadership
- Teamwork and collaboration
- Cross-functional collaboration
- Training and development
- Effective communication
- Written communication
- Conflict resolution
- Problem solving
- Relationship building
- Professionalism
Work Preference
Job Search Status
Open to workSalary Range
$70000/yr - $200000/yrTimeline
Manager of Customer Success
AccusourceHR
09.2022 - Current
Client Relations Supervisor
Proforma Screening Solutions
08.2018 - 09.2022
Shift Manager/ Barista
Starbucks
08.2013 - 08.2018
Potomac Senior High School
General Studies