Dynamic security professional with extensive experience at The Hilton Hotel, excelling in incident reporting and emergency response. Proven ability to enhance safety through vigilant CCTV monitoring and superior customer service, fostering a secure environment. Recognized for detail-oriented approach and effective communication skills, contributing to a positive guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
The Hilton Hotel
05.2024 - Current
Hotel security guards play a crucial role in ensuring the safety and security of guests, staff, and property. Their duties include patrolling the premises, monitoring surveillance equipment, controlling access to the hotel, responding to emergencies, and enforcing hotel policies. They also play a vital role in maintaining a safe and secure environment, preventing losses, and contributing to the overall positive guest experience.
Courtesy Patrol
Ocean Key Resort
06.2023 - 04.2024
Improved overall resident satisfaction by providing friendly, professional assistance during courtesy patrols.
Fostered positive relationships with local businesses and neighborhood organizations, enhancing cooperation on shared security goals.
Warned violators of rule infractions such as loitering, trespassing, unauthorized parking or entry and smoking and worked for removal of violators.
Examined doors, windows, gates and other community areas to proactively identify security issues.
Assisted residents with lockouts and vehicle jump-starts, ensuring timely support.
Streamlined incident reporting processes by implementing digital tools for better record-keeping accuracy and efficiency.
Responded to resident inquiries and concerns, fostering a positive living environment.
Provided first aid or emergency assistance when necessary during patrol shifts, prioritizing resident welfare.
Conducted regular training sessions for new Courtesy Patrol team members to ensure consistent performance standards.
Reduced instances of noise complaints by proactively addressing loud parties or disruptive gatherings.
Maintained detailed patrol logs, enabling efficient communication with management and law enforcement.
Checked parking lot for unauthorized vehicles and bicyclists and monitored bicycle rack.
Provided a visible security presence to deter criminal activity in the community.
Collaborated with property management staff to enforce community rules and regulations consistently.
Supported crime prevention initiatives through diligent observation and documentation of incidents or unusual activity.
Facilitated effective communication between residents and property management regarding security matters or concerns.
Participated in emergency preparedness efforts, developing plans for evacuations or other critical situations.
Educated residents on safety procedures, promoting a more secure community environment for all members.
Prevented potential vandalism by monitoring parking areas and promptly addressing unauthorized vehicles.
Worked closely with local law enforcement agencies to address criminal incidents or security threats within the community.
Assisted in resolving conflicts between residents, maintaining peace within the community setting.
Conducted property inspections for maintenance issues and safety hazards, ensuring prompt resolution of problems.
Recorded, reported and mitigated property damage, unusual incidents and equipment malfunction.
Enhanced community safety by conducting regular patrols and reporting suspicious activities.
Observed activity on property and departing guests to guard against theft of company assets.
Responded to emergency calls to provide assistance to citizens in need.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Monitored crowded public areas and events to mitigate risk and promote safety.
Security Officer
Sentara Careplex Hospital
07.2022 - 06.2023
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Issued access cards to authorized personnel to monitor access points.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Wrote detailed reports of all security breaches and investigations.
Investigated suspicious activities and persons to maintain security of premises.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Examined doors, windows and gates to verify security.
Monitored CCTV cameras and alarm systems for security breaches.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Responded quickly to incidents and assessed active situations for security concerns.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Correctional Officer
Indian Creek Correctional Center
06.2018 - 01.2022
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Observed behavior of residents individually and in groups.
Completed intake paperwork, fingerprints, and searches.
Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Booked new inmates into facility and processed inmates for release.
Interviewed inmates to obtain information and assess needs.
Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
Received and accounted for personal possessions and determined inmate work assignments.
Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Facilitated effective emergency response drills, preparing staff for potential crises.
Maintained detailed records of inmate behavior and activity, contributing to facility security.
Improved compliance with state and federal regulations by updating and enforcing facility policies.
Streamlined inmate check-in and processing, increasing efficiency.
Enhanced staff training programs, leading to improved operational standards.
Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
Mitigated potential security breaches with vigilant contraband detection practices.
Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
Reduced inmate altercations through proactive conflict resolution strategies.
Monitored surveillance equipment to detect and prevent unauthorized activities.
Promoted inmate welfare by monitoring and addressing health concerns promptly.
Supported reentry programs that prepared inmates for successful integration into society.
Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
Contributed to policy development, ensuring alignment with best practices in corrections management.
Ensured security of facility perimeter by conducting routine patrols.
Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
Bolstered team morale and cooperation through effective leadership and communication.
Enhanced facility safety by conducting regular and thorough cell inspections.
Enforced rules and regulations to maintain order among inmates.
Responded to emergency situations and de-escalated hostile confrontations.
Conducted security checks of inmates and living areas.
Prepared reports to document incidents and violations.
Made rounds at specified intervals and conducted head counts and roll calls.
Supervised inmates during meals, recreation and other activities.
Documented inmate behavior and activities in logbooks.
Transported inmates to and from court hearings, medical appointments and other locations.
Investigated and responded to incidents of inmate misconduct.
Assisted in intake and release of inmates.
Provided assistance and guidance to inmates regarding daily activities.
Established positive working relationships and maintained boundaries with resident offenders.
Built solid relationships with staff and residents to keep institution safe and secure.
Responded to inquiries from inmates and other members of public.
Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Interviewed inmates to obtain information and evidence.
Administered drug tests to inmates.
Coordinated with other law enforcement personnel to exchange information.
Restrained juvenile inmates when disturbances required physical intervention.
Security Officer
Allied Universal Security Services
05.2015 - 06.2018
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Issued access cards to authorized personnel to monitor access points.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Wrote detailed reports of all security breaches and investigations.
Investigated suspicious activities and persons to maintain security of premises.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Examined doors, windows and gates to verify security.
Monitored CCTV cameras and alarm systems for security breaches.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to emergency situations to assess and deflect issues.
Responded quickly to incidents and assessed active situations for security concerns.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Completed full building and grounds patrols to spot and investigate concerns.
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel