Anthony Latess
Fredericksburg
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Specialist
Heartland Consulting
01.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Trained employees on new technologies, increasing competency levels across the organization.
- Monitored systems in operation and input commands to troubleshoot areas.
Service Plumber
Marines Plumbing
07.2021 - 12.2023
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Boosted revenue with upselling additional services based on individual client needs.
- Offered guidance and training to junior team members.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
Education
Associate of Science - Computer Science
Germanna Community College
Locust Dale, VA06-2001
Skills
- Java development
- React Native development
- JavaScript programming
- SQL programming
- Database design
- Problem solving
- Microsoft Power Platform
Timeline
IT Specialist
Heartland Consulting
01.2023 - Current
Service Plumber
Marines Plumbing
07.2021 - 12.2023
Associate of Science - Computer Science
Germanna Community College
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