Anthony Mayorga
Alexandria, VA
Summary
Dynamic professional with a proven track record at Allied Universal Security Services, excelling in safety awareness and customer service. Demonstrated leadership in training new staff and enhancing security protocols, resulting in a significant reduction in incidents. Skilled in multitasking and maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Big Red Hala
Alexandria, VA
09.2024 - Current
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Security Officer
Allied Universal Security Services
Washington Dc
05.2025 - 06.2026
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Security Officer
Allied Universal Security Services
Falls Church, VA
02.2025 - 04.2025
- Collaborated with law enforcement during incidents requiring external intervention.
- Evaluated security systems for effectiveness, recommending improvements as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Technician
Cox Communications
Alexandria, VA
07.2024 - 10.2024
- Performed routine maintenance on telecommunications equipment to ensure optimal functionality.
- Assisted in installation and troubleshooting of internet and cable services for residential customers.
- Conducted quality checks on service installations, ensuring compliance with company standards.
- Collaborated with team members to resolve technical issues efficiently and effectively.
- Documented service requests and resolutions in internal systems for accurate record-keeping.
- Trained new technicians on standard operating procedures and best practices for service delivery.
- Streamlined workflow processes, contributing to improved service response times and customer satisfaction.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Crew Member
Wendys
Alexandria, VA
07.2024 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Security Officer
Allied Universal Security Services
Houston, TX
11.2023 - 06.2024
- Monitored premises to prevent theft, vandalism, and unlawful activity.
- Conducted regular patrols to ensure safety and security compliance.
- Responded quickly to alarms and emergent situations, ensuring rapid resolution.
- Assisted in the implementation of security protocols and procedures.
- Trained new staff on safety practices and emergency response protocols.
- Performed detailed incident reporting to document security breaches or concerns.
Crew Member
Wendy’s
Houston, TX
07.2023 - 08.2023
- Took orders
- Collected money from customers
- Great customer service
Crew Member
Wendy’s
07.2021 - 06.2023
- Provided exceptional customer service in a fast-paced environment.
- Assisted with food preparation and ensured quality standards were met.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of workstations to promote safety.
- Adapted quickly to changing priorities while maintaining service quality.
- Collaborated with team members to enhance workflow and efficiency.
Crew Member
AMC Theatres
12.2021 - 02.2022
- Scan tickets
- Guided guest to there movie auditorium
- Clean the theaters after the movie
Education
Business Administration
Nova Community College
Annandale, VA06.2029
High School Diploma -
TC William High School
Alexandria, VA06.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Safety awareness
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
- Drive-thru operations
- Heavy lifting
- Store opening and closing
- Crew leadership
- Safety
- Valid Driver's license
- Performance improvement
- Supplies monitoring and restocking
- Telephone etiquette
- Positive company representation
- Health code compliance
- Beverage preparation
- Equipment maintenance
- Influencing skills
- Point of sale operation
- Order delivery practices
- Product promotion
- Workplace safety
- Task prioritization
- Company standards
- Collaboration and teamwork
Certification
- Training certificate
- Armed Services certificate
Languages
Spanish
Professional Working
Timeline
Security Officer
Allied Universal Security Services
05.2025 - 06.2026
Security Officer
Allied Universal Security Services
02.2025 - 04.2025
Crew Member
Big Red Hala
09.2024 - Current
Technician
Cox Communications
07.2024 - 10.2024
Crew Member
Wendys
07.2024 - 09.2024
Security Officer
Allied Universal Security Services
11.2023 - 06.2024
Crew Member
Wendy’s
07.2023 - 08.2023
Crew Member
AMC Theatres
12.2021 - 02.2022
Crew Member
Wendy’s
07.2021 - 06.2023
Business Administration
Nova Community College
High School Diploma -
TC William High School