Anthony Richardson
Chester
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Fiserv
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Insurance Sales Agent
Springer Insurance
09.2022 - 05.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Registered customer information on database to enable tracking history and maintain accurate records.
Call Center/Customer Service Agent
The Results Companies
09.2018 - 08.2022
- Secured member accounts, including several high-profile clients.
- Documented calls and caller information in STARRS/CRM software.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Reported each inquiry and resolution in the company database.
- Delivered excellent customer service with positive and professional attitude.
- Helped callers to resolve plan and billing problems.
- Educated customers on product and service offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Became a seasonal supervisor in order to better manage company needs.
- Answered inbound customer calls and responded to inquiries.
- Listened to client concerns and asked questions to better understand needs.
- Documented customer information and activity in customer database.
Sales Floor Associate
Lowes
03.2018 - 07.2018
- Maintained visually appealing and effective displays for the entire store.
- Built and maintained effective relationships with peers and upper management.
- Helped customers select products that best fit their personal needs.
- Kept the showroom clean and maintained neat, orderly product displays.
- Placed special merchandise orders for customers.
- Communicated store policy violations to the leadership team in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Communicated information to customers about product quality, value and style.
Cashier Sales Associate
Toys R Us
10.2017 - 12.2017
- Greeted incoming customers and provided personable and knowledgeable service.
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 50 lbs.
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
- Worked as a team member to provide the highest level of service to customers.
- Processed shipments and maintained organized stock shelves.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Helped customers select products that best fit their personal needs.
- Maintained friendly and professional customer interactions.
Stock Clerk
Kroger
09.2015 - 07.2017
- Handled storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Operated forklift safely to lift or place merchandise in appropriate areas.
- Bent, lifted, opened, and moved frozen products weighing up to 50 pounds.
- Replenished inventory with focus on addressing customer needs.
- Communicated effectively with members of the public in an often crowded and noisy environment
- Marked items with identifying codes and accurate pricing.
- Carried out duties in an organized and composed manner within a fast-paced retail environment.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Replenished merchandise shelves with items from the stockroom.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Tracked down sources of special products and services to meet customers' special needs.
- Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining 95% accuracy rate.
- Kept the showroom clean and maintained neat, orderly product displays.
Picker
Amazon
08.2014 - 10.2014
- Selected items from bins, scanned tags with tracker and loaded onto cart.
- Inspected product load for accuracy and safely transported it around the warehouse.
Education
High School Diploma -
Thomas Dale High School
Chester, VA2013
Skills
- Account updating
- Call control skills
- Customer communications
- Resolving issues
- Data gathering
- Courteous demeanor
- VAD and STARRS call center software
- Mathematical aptitude
- Proficient in MS Office
- Active listening skills
- Detail-oriented
Additional Information
Currently in training in Healthcare Insurance.
Timeline
Remote Customer Service Representative
Fiserv
01.2024 - 08.2024
Insurance Sales Agent
Springer Insurance
09.2022 - 05.2023
Call Center/Customer Service Agent
The Results Companies
09.2018 - 08.2022
Sales Floor Associate
Lowes
03.2018 - 07.2018
Cashier Sales Associate
Toys R Us
10.2017 - 12.2017
Stock Clerk
Kroger
09.2015 - 07.2017
Picker
Amazon
08.2014 - 10.2014
High School Diploma -
Thomas Dale High School
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