Anthony Saunders
Lynchburg
Summary
Dynamic professional with extensive experience in youth care and mental health counseling at Bridges Treatment Center. Proven ability in behavior management and resource coordination, enhancing communication and support for at-risk youth. Recognized for developing individualized treatment plans and fostering strong relationships with families, ensuring comprehensive care and advocacy.
Overview
17
17
years of professional experience
Work History
Youth Care Worker
Lynchburg Detention Center / Group Home
03.2022 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Lead individualized and group counseling sessions with children and families.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Completed clear and concise documentation of youth behavior and actions.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
- Coordinated with multidisciplinary teams to ensure comprehensive support covering educational, health, and emotional needs.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Security Supervisor
Allied Universal Security Services
08.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Supervised team of 6 security personnel during shift.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Supervisor
StarTek
03.2017 - 06.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Supervised 20 customer service representatives in providing excellent customer service to callers requiring assistance with billing issues, troubleshooting, and marketing strategies.
- Maintained up-to-date knowledge of products and services offered to customers.
Instructional Assistant for Special Education
Lynchburg City Schools
08.2014 - 03.2017
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided feedback on student work samples allowing teachers to better understand strengths and areas for improvement.
- Case Management
- Developed IEP's
- Handled class records for attendance, assignment grades and course participation scores.
Mental Health Counselor II
Bridges Treatment Center
10.2008 - 09.2013
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Facilitated therapeutic support groups focused on topics such as grief, addiction, or relationships to foster connection and shared healing experiences among participants.
- Presented case history material to review and discuss with other staff members.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
E.C. Glass High School
Lynchburg, VAAssociate of Arts - Human Services
Central Virginia Community College
Lynchburg, VA06-2015
No Degree - Counseling Psychology
Liberty University
Lynchburg, VA05-2027
Skills
- Multicultural sensitivity
- Adaptability and flexibility
- Excellent communication
- Behavior management
- Mandated reporting
- Youth advocacy
- Youth psychology
- Conducting interviews
- Clinical documentation
- Conflict resolution
- Time management abilities
- Resource coordination
- Plan of action development
- Microsoft Office Suite
Timeline
Youth Care Worker
Lynchburg Detention Center / Group Home
03.2022 - Current
Security Supervisor
Allied Universal Security Services
08.2021 - Current
Supervisor
StarTek
03.2017 - 06.2022
Instructional Assistant for Special Education
Lynchburg City Schools
08.2014 - 03.2017
Mental Health Counselor II
Bridges Treatment Center
10.2008 - 09.2013
E.C. Glass High School
Associate of Arts - Human Services
Central Virginia Community College
No Degree - Counseling Psychology
Liberty University
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