Anthony Welch
Alexandria,VA
Summary
Highly enthusiastic professional with 14 years of progressively responsible work experience in the fitness industry. Excellent customer service. Well-rounded and able to successfully work under pressure while providing effective decision making regarding customer service and facility issues. Superb sales and communication skills. Goal-oriented employee with basic computer and administrative skills. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gold's Gym
06.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant General Manger
Xsport Fitness
05.2015 - 06.2018
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Fitness Consultant
Gold’s Gym Alexandria
01.2007 - 05.2015
- Increased gym revenue by consistently meeting sales targets for memberships, personal training packages, and additional services.
- Mentored new Fitness Consultants, providing guidance on best practices and gym policies to ensure consistent quality of service.
- Improved client fitness levels by designing and implementing personalized exercise programs.
- Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
- Utilized data analysis tools to track client progress, adjust workout plans as needed, and demonstrate tangible results from their efforts.
- Prepared and inspected course equipment to verify safety and cleanliness before classes.
- Assisted in maintaining a clean, safe workout environment through regular equipment inspections and sanitation efforts.
- Streamlined scheduling processes for personal training sessions for better time management.
Personal Trainer
Gold’s Gym Alexandria
01.2004 - 01.2007
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Streamlined client onboarding process, ensuring smooth and welcoming introduction to gym facilities and services.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Increased client retention through consistent communication, motivation, and support.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Demonstrated proper technique for exercises to avoid injuries.
Front Desk Staff
Gold’s Gym Alexandria
03.2001 - 01.2004
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Increased customer loyalty by addressing concerns promptly and professionally.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Supported sales efforts by promoting hotel services during interactions with potential clients or event planners.
- Ensured security protocols were followed when handling sensitive information such as credit card data or personal identification details.
- Facilitated seamless communication between departments by relaying important updates regarding guest needs or requests promptly.
Education
Diploma -
West Potomac High School
Alexandria, VA05.2000
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Development
- Sales Growth
Businessreferences
- Erika Nelson, Assistant Manager, Gold’s Gym/ now Results, Alexandria, VA, (703) 360-1400
- Rudy Nielsen, Owner, Crossfit Outlaw, (703) 342-8101
- Mack Baugh, World Gym Sales Manager, (240) 688-4304
- Dirie, Mo General Manager, 202-246-3359
Certification
- CPT - Certified Personal Trainer
- First Aid/CPR Certified
Timeline
Assistant Manager
Gold's Gym
06.2018 - Current
Assistant General Manger
Xsport Fitness
05.2015 - 06.2018
Fitness Consultant
Gold’s Gym Alexandria
01.2007 - 05.2015
Personal Trainer
Gold’s Gym Alexandria
01.2004 - 01.2007
Front Desk Staff
Gold’s Gym Alexandria
03.2001 - 01.2004
Diploma -
West Potomac High School
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