Anthony Henslee
Glen Allen
Summary
Dedicated professional with extensive experience in customer relationship management and technical support. Known for resolving issues promptly and ensuring high-quality standards in electronic device repair and assembly.
Overview
21
21
years of professional experience
Work History
Switchgear Assembly
Anord Mardix by Flex
Richmond
06.2025 - Current
- Collaborated with engineering and manufacturing teams to resolve assembly issues, ensuring efficient production flow.
- Implemented best practices across assembly line, enhancing compliance with company policies and improving overall assembly quality.
- Adjusted components to ensure proper fit during assembly processes.
- Inspect finished products for flaws or defects in assembly or materials used.
- Operated automated machinery used in the sub-assembly process according to company guidelines.
- Monitored inventory levels of components for assembly operations, supporting timely production and minimizing delays.
Remote Technician
UBreakiFix
Richmond
05.2022 - 03.2025
- Diagnosed and repaired electronic devices for customers efficiently.
- Utilized diagnostic tools to identify hardware and software problems.
- Replaced defective components in electronic devices to restore functionality.
- Conducted quality checks on repaired devices to ensure functionality and customer satisfaction.
- Engaged with customers to assess device issues and determine appropriate solutions.
- Explained repairs and services to customers, enhancing their understanding and trust.
Assistant Manager
Mattress Outlet of Fredericksburg
Fredericksburg
01.2021 - 05.2022
- Supervised daily operations, ensuring efficient store functionality and customer satisfaction.
- Managed inventory levels and conducted regular stock assessments.
- Handled customer inquiries, resolving issues promptly to enhance overall customer experience.
- Assisted in developing promotional displays, increasing product visibility and driving sales.
- Maintained up-to-date knowledge of company products and services.
Supervisor
East Coast Entertainment
Durham
02.2016 - 12.2020
- Led team performance initiatives and facilitated ongoing training programs for skill enhancement.
- Coordinated daily operations of entertainment events, ensuring smooth staffing and logistics.
- Developed schedules to ensure coverage for all entertainment activities and events.
- Addressed customer inquiries and complaints, contributing to improved guest satisfaction.
- Updated movie schedules and showtimes, maintaining accurate communication to the public.
Contractor
Duke Health Technology Solutions
Durham
09.2019 - 02.2020
- Coordinated delivery of hardware across Duke Hospital systems to ensure timely availability of technology resources.
- Maintained database accuracy by updating hardware locations post-delivery, enhancing inventory management.
- Removed outdated hardware to maintain inventory accuracy and support technology upgrades.
- Supported Duke Health Technology Solutions Asset Management Team by facilitating asset management processes.
- Followed safety protocols for loading, unloading, and transporting parts.
Owner
Henslee's Computer Repair and Tech Support
Durham
09.2011 - 01.2016
- Managed computer hardware and software by installing components and updating parts, maintaining system reliability.
- Provided technical support to customers through phone and in-person consultations, enhancing user satisfaction.
- Diagnosed hardware and software issues, ensuring optimal performance of computer systems.
- Repaired and replaced faulty components in desktops and laptops.
- Installed operating systems and essential software applications on devices.
Customer Service Representative
Gamefrog Internet Cafe
Durham
09.2005 - 08.2011
- Managed cash register and handled customer transactions efficiently.
- Resolved gaming inquiries and provided technical support to enhance customer experience.
- Ensured cleanliness and organization of gaming area to create a welcoming environment for customers.
- Monitored equipment functionality to maintain optimal performance for user satisfaction.
- Coordinated events and tournaments to engage community participation.
Education
High School Diploma -
Southern School of Energy And Sustainability
Durham, NC06-2005
Skills
- Quality control and assembly
- Automated machinery operation
- Diagnostic troubleshooting
- Electronic device repair
- Inventory management
- Customer management
Timeline
Switchgear Assembly
Anord Mardix by Flex
06.2025 - Current
Remote Technician
UBreakiFix
05.2022 - 03.2025
Assistant Manager
Mattress Outlet of Fredericksburg
01.2021 - 05.2022
Contractor
Duke Health Technology Solutions
09.2019 - 02.2020
Supervisor
East Coast Entertainment
02.2016 - 12.2020
Owner
Henslee's Computer Repair and Tech Support
09.2011 - 01.2016
Customer Service Representative
Gamefrog Internet Cafe
09.2005 - 08.2011
High School Diploma -
Southern School of Energy And Sustainability