Antoinette Culberson
Chesapeake
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
SQL System Analyst
Hampton Newport News Community Services Board
Hampton
11.2013 - 09.2025
- Analyzed system requirements to improve service delivery and user satisfaction.
- Collaborated with stakeholders to gather and document business needs effectively.
- Supported troubleshooting efforts by diagnosing issues and recommending solutions promptly.
- Troubleshot program and system malfunctions to restore normal functioning.
- Resolved escalated issues from help desk personnel related to system functionality.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
- Developed process maps to visualize current workflows and identify improvements.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Tested, maintained and monitored computer programs and systems.
- Trained staff and users to work with computer systems and programs.
Education
MBA -
Ohio Dominican University
Columbus10-2005
Bachelor of Science -
DeVry Education
Columbus02-2002
Skills
Creative problem solving
Task management
Detail orientation
Customer service
Adaptability
I have the ability to stay on task, however, I can switch gears when necessary.
I can also multi-task while paying attention to details each project that I am working
on. Additionally, I have conflict resolution skills.
Timeline
SQL System Analyst
Hampton Newport News Community Services Board
11.2013 - 09.2025
MBA -
Ohio Dominican University
Bachelor of Science -
DeVry Education