Antoinnette Rodgers
Chesapeake,VA
Summary
Dynamic and detail-oriented professional with extensive experience at Portside Health and Rehab, excelling in customer relations and data management. Proven ability to enhance office efficiency and streamline processes, while maintaining confidentiality. Strong organizational skills and a service-oriented mindset contribute to improved client satisfaction and operational success.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
18
18
years of professional experience
Work History
Receptionist/Medical Records Specialist
Portside Health and Rehab
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved data privacy compliance with meticulous management of sensitive information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for 125 patients.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical reports for external parties.
- Maintained accuracy, completeness, and security for medical records and health information.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Collected patient payments, processed transactions and updated relevant records.
Outreach Specialist
Elite Business Strategies
03.2021 - 07.2021
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Tidewater area to build new connections and make initial contacts with prospects.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Enhanced cultural competence within the organization through staff training sessions focused on diversity awareness and inclusivity practices.
- Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
- Facilitated workshops, trainings, and presentations to educate community members on available resources and services.
- Provided community with Covid-19 vaccination information in conjunction with FEMA and Virginia Department of Health.
- Maximized impact in underserved communities by identifying key influencers and fostering collaborative opportunities between stakeholders.
- Publicized Covid-19 vaccination program via multifaceted outreach strategies targeted on improving information and participation.
- Created informative newsletters, keeping community informed and engaged with our activities.
- Fostered positive relationships with media outlets, securing free publicity for events and initiatives.
- Increased community engagement by developing and executing targeted outreach programs.
- Improved outreach efficacy with innovative social media strategies, expanding our audience reach.
- Designed and distributed educational brochures, spreading knowledge on critical issues to wider audience.
- Coordinated with local organizations for joint events, enhancing public awareness and participation.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Coordinated with local government to provide resources to clients.
Customer Care Specialist
QVC Call Center
07.2019 - 03.2020
- Helped manage more than 30 calls per hour from customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assessed and offered solutions to improve procedures and customer experiences.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
Lead Transportation Security Officer
Department of Homeland Security
08.2007 - 01.2015
- Managed a team of 15 trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at a commercial airport.
- Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Facilitated interdepartmental cooperation to address potential security vulnerabilities across airport facilities.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Coordinated with security personnel throughout facility via radio device communication, updating colleagues on situations requiring attention or action.
Education
High School Diploma -
Manor High School
Portsmouth, VASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Administrative support
- Clerical support
Timeline
Receptionist/Medical Records Specialist
Portside Health and Rehab
09.2024 - Current
Outreach Specialist
Elite Business Strategies
03.2021 - 07.2021
Customer Care Specialist
QVC Call Center
07.2019 - 03.2020
Lead Transportation Security Officer
Department of Homeland Security
08.2007 - 01.2015
High School Diploma -
Manor High School
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