Antonio Bermudez
Vienna
Summary
Senior Program Manager and Strategy Leader with expertise in enterprise transformation and operational excellence within federal environments. Focused on translating strategic objectives into actionable, human-centered programs that enhance delivery maturity and drive measurable outcomes, serving as a trusted advisor to senior executives and cross-functional stakeholders.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Business Strategy Consultant
Various Federal Contractors & Mission-Driven Organizations
02.2026 - Current
- Guided organizations in assessing current states and developing future-state operating models, execution roadmaps, and human-centered program designs to enhance operational effectiveness.
- Advise senior leaders on governance, operational cadence, and decision-making frameworks that improve mission delivery.
- Translate strategic priorities into measurable outcomes, performance metrics, and executive-ready reporting.
- Conducted organizational diagnostics to evaluate structure, communication flow, delivery posture, and risk exposure, identifying areas for improvement.
- Supported proposal development by creating compliant technical and management content aligned with mission goals and evaluation criteria.
Account Director/Service Delivery Director
ITCON Services, LLC
Vienna
04.2025 - 01.2026
- Directed enterprise delivery operations and strategic initiatives across multi-program federal portfolios, including IT, CX, and enterprise services supporting healthcare-adjacent missions.
- Led cross-functional teams delivering IT, CX, and enterprise services in fast-paced federal environments.
- Established operational cadence and governance across multi-program portfolios, enhancing predictability, compliance, and executive visibility for stakeholders.
- Strengthened delivery performance through resource planning, risk mitigation, and incident management frameworks, ensuring successful project outcomes.
- Advised leadership on capture strategy, competitive analysis, and pipeline development.
- Developed compliant technical and management volume content ensuring traceability, win themes, and evaluation alignment.
- Mentored managers and delivery leads, fostering organizational maturity and enhancing leadership capability across teams.
Acting Deputy Division Director / Branch Chief
National Science Foundation (NSF)
Alexandria
06.2012 - 03.2025
- Directed daily operations for 130-person division overseeing facilities management, O&M, lease management, construction, and sustainability programs to enhance service delivery.
- Managed a $60M budget from formulation through execution, including OMB submissions and Congressional Justifications.
- Co-developed and executed a $40M annual budget, strengthening internal controls and strategic resource allocation.
- Led enterprise business operations across IT, HR, Budget & Finance, and Acquisitions, fostering collaboration and operational alignment.
- Architected governance frameworks supporting division-wide operational risk decisions, emergency preparedness, and continuity of operations.
- Directed organization-wide modernization initiatives, including PowerApps, SharePoint, Contract Lifecycle Management, and Financial Systems.
- Led migration from a legacy financial system to Oracle Federal Financials, overseeing requirements, conversion strategy, and organizational readiness.
- Guided organizational change initiatives for federal staff and contractors, ensuring effective adoption and continuity to support performance enhancement.
- Served as senior executive liaison, aligning stakeholders across mission, administrative, and oversight functions.
Section Chief, Homeland Security Investigations (HSI)
U.S. Immigration and Customs Enforcement (ICE)
Washington
08.2009 - 06.2012
- Authored HSI's inaugural Strategic Plan, defining goals, performance measures, and resource alignment.
- Led strategic planning and risk management for domestic and international investigative operations, enhancing operational effectiveness.
- Established performance metrics and reporting frameworks, enabling comprehensive assessment of program quality and efficiency.
- Recognized with the 2010 Executive Associate Director's Award for Innovation for implementing HSI's first Risk-Informed Decision-Making Process.
Program Manager
ASM Research Inc.
Fairfax
07.2002 - 08.2009
- Managed full program lifecycle execution-including scope, WBS, quality assurance, scheduling, and a $5M+ budget, ensuring all solutions met cost, schedule, and performance objectives.
- Directed a 21-member technical and functional team, ensuring high-quality delivery of healthcare-related applications supporting operational readiness and clinical decision-making needs.
- Led complex, mission-critical federal healthcare technology initiatives, delivering enterprise ASP.NET solutions that supported medical readiness, personnel systems, and DoD Health Affairs priorities.
- Strengthened program stability through integrated change management, configuration control, risk mitigation, and resource planning aligned with SDLC and CMMI best practices, enhancing overall program reliability.
- Developed Defense Business Transformation (DBT) packets for IRB and DBSMC approvals, translating DoD Health Affairs requirements into actionable technical tasks and coordinating with OTSG leadership to deliver critical medical readiness information for commanders, improving decision-making processes.
- Assigned and guided project managers to ensure seamless execution across a multi-project portfolio, optimizing resource allocation for federal healthcare missions.
- Acted as the primary customer interface for requirements analysis, documentation, training, and system development, maintaining continuous stakeholder engagement across multiple concurrent healthcare-related projects.
Human Resources Supervisor, Keller Army Community Hospital (Final Duty Station)
United States Army
West Point
08.2000 - 06.2002
- Served more than eight years in the U.S. Army, culminating in a senior HR leadership role at Keller Army Community Hospital, West Point, NY, a high-tempo military medical center supporting physicians, nurses, specialists, and administrative staff.
- Directed end-to-end personnel services for 440+ healthcare professionals, ensuring operational readiness, compliance, and seamless support to clinical and administrative functions across the hospital.
- Supported hospital leadership with workforce planning, staffing coordination, and readiness reporting, contributing to the hospital's ability to maintain high-quality patient care and medical mission execution.
- Led and developed a five-member HR team responsible for evaluations, records management, awards, recognition programs, and disciplinary actions, strengthening both organizational performance and individual career progression.
- Managed sensitive personnel matters in complex healthcare environment, ensuring compliance and support for staff welfare.
- Led discrimination and sexual harassment prevention programs, providing training and guidance that fostered a safe and respectful workplace for all medical staff.
- Designed and implemented information distribution system that streamlined HR policy communication across hospital, enhancing staff awareness of critical personnel processes.
Education
Master of Science (M.S.) - Human Resources Management
Troy University
Troy, AL01-2005
Bachelor of Science (B.S.) - Liberal Arts
Excelsior College
Albany, NY01-2002
Skills
- Strategic Planning
- Business Process Improvement
- Portfolio management
- Change management
- Risk decision-making
- Healthcare modernization
- Business Governance
- Performance Metrics
- Reporting
- Stakeholder Engagement
- Cross-functional leadership
- Organizational Strategy
- Executive Advisory
- Customer Experience
- Knowledge Management
Certification
- Project Management Professional (PMP) - Project Management Institute
- Federal Executive Institute - Leadership for a Democratic Society program
- 21st Century Leadership Training: Inspiring Excellence and Engagement
- Microsoft Power Platform Fundamentals Training
- Introduction to Business Process Improvement (BPI) Training
- Business Intelligence Training Course
- High Impact Leadership: Expanding Your Influence
- Project Leadership: Building High Performing Teams
- Power Excel: Analyzing Data to Make Business Decisions
- Communication Skills: Results Through Collaboration
- Does Scope Constrain Best Practices?
- Microsoft Project
- Human Resources Management Course
- Managing and Leading Course
- Personnel Supervisor Course
Personal Information
Title: Delivery Lead Strategy & Transformation Program & Operations
Core Expertise
- Program & Portfolio Management (Healthcare & Federal)
- Healthcare Technology & Operational Modernization
- Human-Centered Design & Customer Experience
- Governance Frameworks & Operational Cadence
- Enterprise Change Management
- Risk-Informed Decision Making
- Stakeholder Engagement & Executive Advisory
- Performance Metrics, Reporting & Knowledge Management
- Cross-Functional Leadership in Large, Matrixed Organizations
Timeline
Business Strategy Consultant
Various Federal Contractors & Mission-Driven Organizations
02.2026 - Current
Account Director/Service Delivery Director
ITCON Services, LLC
04.2025 - 01.2026
Acting Deputy Division Director / Branch Chief
National Science Foundation (NSF)
06.2012 - 03.2025
Section Chief, Homeland Security Investigations (HSI)
U.S. Immigration and Customs Enforcement (ICE)
08.2009 - 06.2012
Program Manager
ASM Research Inc.
07.2002 - 08.2009
Human Resources Supervisor, Keller Army Community Hospital (Final Duty Station)
United States Army
08.2000 - 06.2002
Master of Science (M.S.) - Human Resources Management
Troy University
Bachelor of Science (B.S.) - Liberal Arts
Excelsior College