Antonio Escobar
Winchester
Summary
Resourceful dispatcher with 5 years of experience in concrete industry, specializing in customer service and logistics management. Proven expertise in efficiently scheduling and dispatching up to 90 trucks daily while resolving delivery issues to exceed customer expectations. Demonstrated leadership in collaborating with multidisciplinary teams to ensure timely concrete deliveries.
Overview
7
7
years of professional experience
Work History
Dispatcher/Customer Service
Titan America
Sterling
11.2022 - Current
- Managed 50–150 inbound calls and emails daily, delivering exceptional customer service and support.
- Efficiently scheduled and dispatched up to 90 trucks per day, balancing customer needs with optimal fleet utilization.
- Resolved delivery-related issues, including quality concerns and delays, ensuring customer satisfaction, and on-time project completion.
- Collaborated with a multidisciplinary team to coordinate and execute timely, accurate concrete deliveries.
Steamfitters Union Local 602 Apprenticeship
Weather Control Inc
Alexandria
09.2021 - 11.2022
- Executed complex pipefitting tasks, working with a wide range of pipes, fittings, and connections to meet project specifications.
- Supported teams of 6–12 members in pipefitting and torch-cutting operations, ensuring projects remained on schedule and within scope.
- Performed precise welding in flat, vertical, and overhead positions, adhering to industry standards for safety and quality.
- Accurately interpreted blueprints, schematics, and measurements to deliver installations that met all project and compliance requirements.
Heavy Equipment Operator
Gudelsky Group
Chantilly
01.2020 - 08.2021
- Operated the pugmill and maintained a clean, organized work area while efficiently loading 15–30 independent trucks daily with 21A or cement.
- Assisted in the handling and movement of 5–10 types of materials and equipment to support ongoing operations.
- Collaborated closely with the site supervisor to prioritize and complete tasks, maximizing production efficiency.
- Conducted pre- and post-operation inspections of heavy equipment to ensure safe and proper functionality.
Dispatcher/Customer Service
Skyline Concrete Pumping Inc.
Manassas
01.2019 - 01.2020
- Managed a team of 13 pump operators, coordinating operations to ensure timely and efficient concrete placement across multiple job sites.
- Maintained clear and consistent communication with customers throughout the pumping process, ensuring satisfaction and addressing concerns promptly.
- Prepared accurate client estimates while successfully promoting and upselling additional products and services.
- Monitored job sites to ensure full compliance with safety regulations and company standards.
Skills
- Problem-solving skills
- Communication proficiency
- Time management strategies
- Relationship building
Timeline
Dispatcher/Customer Service
Titan America
11.2022 - Current
Steamfitters Union Local 602 Apprenticeship
Weather Control Inc
09.2021 - 11.2022
Heavy Equipment Operator
Gudelsky Group
01.2020 - 08.2021
Dispatcher/Customer Service
Skyline Concrete Pumping Inc.
01.2019 - 01.2020
Similar Profiles
Tyler J EvansTyler J Evans
Concrete Laborer at Titan AmericaConcrete Laborer at Titan America
Stacey WallsStacey Walls
Project Manager, PMO at Titan AmericaProject Manager, PMO at Titan America
Alec CarlisleAlec Carlisle
Southwest Account Manager at Titan AmericaSouthwest Account Manager at Titan America
Edgar OrtizEdgar Ortiz
Project Manager at Innovative Structural Engineers, Inc.Project Manager at Innovative Structural Engineers, Inc.
Kevin CochranKevin Cochran
Dual Customer Service Rep. at PearlDual Customer Service Rep. at Pearl