Antonio Robinson
Roanoke,VA
Summary
Results-driven IT and technical support professional with hands-on experience in troubleshooting, software solutions, and system maintenance. Adept at providing technical support, analyzing system performance, and improving operational efficiency. Proficient in Python programming, network administration, and cybersecurity fundamentals. Strong problem-solving and customer service skills, ensuring seamless technical support in fast-paced environments. Passionate about leveraging technology to optimize workflows and enhance user experience. Seeking a role in IT support, help desk, or junior software development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Delivery Inventory Specialist
Lowe’s
10.2022 - Current
- Utilize Microsoft Teams and internal tools for efficient communication and issue resolution
- Analyze inventory discrepancies, ensuring accuracy in reporting and validation
- Generate reports to monitor inventory levels and optimize cargo claim resolutions
- Apply problem-solving skills to technical inventory tracking and logistics
- Perform hardware maintenance on company workstations, including installing additional RAM, upgrading hard drives, and troubleshooting system performance issues
- Assist in configuring software and system settings to enhance workflow efficiency
Remote Junior Python Developer
Roava Digital Marketing
11.2020 - 10.2022
- Worked remotely, utilizing collaboration tools such as Zoom, Slack, and Microsoft Teams for team communication and project management
- Assisted in developing simple Python scripts to automate basic marketing data analysis and reporting
- Learned and applied web scraping techniques using BeautifulSoup to gather relevant industry data
- Gained experience working with RESTful APIs and integrating third-party data sources
- Used Pandas for basic data manipulation and analysis to support marketing campaigns
- Automated repetitive tasks such as organizing lead data and tracking email campaigns under supervision
- Collaborated with senior developers to troubleshoot and optimize existing Python-based scripts
- Developed strong remote work skills, including self-management, task prioritization, and independent problem-solving
Account Representative
Concentrix/PNC Bank
01.2018 - 11.2020
- Utilized CRM systems to analyze customer data and provide technical assistance
- Troubleshot client issues, improving efficiency and customer satisfaction
- Provided technical insights to leadership for process enhancements
Customer Service Representative
Startek/Grubhub
07.2015 - 01.2018
- Managed customer inquiries using NetSuite, demonstrating proficiency in software tools
- Assisted in improving customer service processes through data-driven feedback
- Applied technical knowledge to resolve software-related customer issues
Education
A.A.S. - Cybersecurity & Network Administration
Information System Technology
01.2025
Skills
- Python
- IT Support
- Troubleshooting
- IPv4 addressing
- Subnetting
- Switch configuration
- End-device configuration
- Network troubleshooting
- Microsoft Teams
- CRM platforms
- NetSuite
- Data analysis tools
- PC assembly
- Preventive maintenance
- Performance tuning
- RAM upgrades
- Hard drive installations
- Peripheral device setup
- Remote work
- Collaboration
- Zoom
- Slack
Certification
Consider adding any IT-related certifications such as CompTIA A+, Network+, or Python certifications to strengthen your resume.
Technical Skills
Proficient in Python for scripting and automation, with experience in developing small-scale applications such as calculators, guessing games, and BMI calculators., Skilled in diagnosing and resolving hardware/software issues, maintaining system performance, and implementing cybersecurity best practices., Knowledgeable in IPv4 addressing, subnetting, switch and end-device configuration, and troubleshooting network-related issues., Hands-on experience with Microsoft Teams, CRM platforms, NetSuite, and data analysis tools to enhance workflow and operational efficiency., Proficient in PC assembly, preventive maintenance, and performance tuning, including RAM upgrades, hard drive installations, and peripheral device setup., Strong ability to work independently and manage remote projects using tools like Zoom, Slack, and Microsoft Teams, ensuring seamless virtual collaboration and task execution.
Timeline
Market Delivery Inventory Specialist
Lowe’s
10.2022 - Current
Remote Junior Python Developer
Roava Digital Marketing
11.2020 - 10.2022
Account Representative
Concentrix/PNC Bank
01.2018 - 11.2020
Customer Service Representative
Startek/Grubhub
07.2015 - 01.2018
A.A.S. - Cybersecurity & Network Administration
Information System Technology
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